Q: If I subscribed and wanted to cancel what is the process? I've had horrible experiences with a couple subscription beauty companies :( so now I double check with other subscribers Asked by Jollean G., June 2020
Q: Do you ship to hungary? Asked by Hisyam S., April 2020
Q: When is the monthly billing date?Asked by Michael K., October 2019
I was billed on Oct 11 for my November box
Q: If I order now would I be able to get an October box? Asked by Nicole T., October 2019
The box octuber is until end of the month octuber.
This box is worth the money. Love what they put in it! Always a great mixture of kawaii and trendy. Only downfall is there is no Description of products but if you use google translate app you can get a good enough translation to understand the product and how to use it. Was so sad I couldn’t subscribe anymore but I know I’ll be coming back to this one in the future!
I have to say a big thank you to Sooni Pouch for this gift.
Almost two years ago I decided to try it through Cratejoy and I left it a negative review because I was very disappointed. About a year later a representative from Sooni Pouch reached out to me and offered to send me another box if I changed my review.
I never received the Box but I later found out that the reason why was because I had given my PO box which USPS does not deliver to. About 3 weeks ago Sooni Pouch sent me a new box at my regular mailing address.
Though it was not the pouch I had ordered (I ordered the smallest one with only the sheet masks) I am very happy with the gesture and believe they made things right with me. I can now change my negative review with a clear conscience because I do believe customer service went above and beyond to correct a disappointment I had.
This Saturday I will be uploading two different videos on my YouTube channel in two parts. If you're interested please check them out on my YouTube channel ShiningStarSoup
I placed 2 orders with Sooni. They billed me for both and failed to send the products! I did not even get an email confirmation, and good luck trying to contact them (check out their website and try it, lol). I had to have my bank refund the sale. The person at the bank said that this company is “on their list” for charging and not delivering anything. Customers, you’ve been warned! Don’t be a fool like me!
My box came with no description sheet, then I got a halloween foot cream in February and if that was not enough one of my items came opened and half was gone (it was not spilled in the box so I know it was like that when they put it in), so I can't use it at all. I am a YouTuber and I made a video with all of these problems.
Never received my box after a well over a month. Contacted the seller and never received a response either. At this point I just want my money back. I think maybe this isn't a legitimate seller and is scamming people out of their money.
I placed a order for the body kit and was told that they were waiting for a item to come from Korea and each day it was a different excuses so I canceled my box for December but they never sent me the order for November and they took my $ 19 dollars and I got nothing they didn’t respond to any of my emails about the tracking of my order they were fast to take my money but not fast to shipping and refund be careful with this company they are terrible to me others will have their own opinion
Four months have passed and I still haven't received the box. I think it's a scam. I contacted both createjoy who did not give me an answer, and the seller who answered me once after two emails and then nothing after the next two emails. A shame. Avoid buying this box otherwise you will just make it look bad with your friends.
ordered on june 12th have not gotten a thing other than waiting on products and have packed boxes that was over a week ago i have wrote the company get no reply at all the only other way to contact was a phone number that is no good to call but if you text you will get a message back saying waiting on product or boxes are being packed but no shipping info at all and they have already tried to jam my credit card again! at this point give me my money back ill order a diff box
So far, so good. 😉👌
Always on time.
I love the multiple sheet masks.
I always get something I haven't got before.
One of my favorite skincare boxes.