Q: If I subscribed and wanted to cancel what is the process? I've had horrible experiences with a couple subscription beauty companies :( so now I double check with other subscribers Asked by Jollean G., June 2020
Q: Do you ship to hungary? Asked by Hisyam S., April 2020
Q: When is the monthly billing date?Asked by Michael K., October 2019
I was billed on Oct 11 for my November box
Q: If I order now would I be able to get an October box? Asked by Nicole T., October 2019
The box octuber is until end of the month octuber.
This box is worth the money. Love what they put in it! Always a great mixture of kawaii and trendy. Only downfall is there is no Description of products but if you use google translate app you can get a good enough translation to understand the product and how to use it. Was so sad I couldn’t subscribe anymore but I know I’ll be coming back to this one in the future!
I have to say a big thank you to Sooni Pouch for this gift.
Almost two years ago I decided to try it through Cratejoy and I left it a negative review because I was very disappointed. About a year later a representative from Sooni Pouch reached out to me and offered to send me another box if I changed my review.
I never received the Box but I later found out that the reason why was because I had given my PO box which USPS does not deliver to. About 3 weeks ago Sooni Pouch sent me a new box at my regular mailing address.
Though it was not the pouch I had ordered (I ordered the smallest one with only the sheet masks) I am very happy with the gesture and believe they made things right with me. I can now change my negative review with a clear conscience because I do believe customer service went above and beyond to correct a disappointment I had.
This Saturday I will be uploading two different videos on my YouTube channel in two parts. If you're interested please check them out on my YouTube channel ShiningStarSoup
ordered on june 12th have not gotten a thing other than waiting on products and have packed boxes that was over a week ago i have wrote the company get no reply at all the only other way to contact was a phone number that is no good to call but if you text you will get a message back saying waiting on product or boxes are being packed but no shipping info at all and they have already tried to jam my credit card again! at this point give me my money back ill order a diff box
I love all my products! Especially the shimmery body oil.
I was very pleased with my first box. I received three full size items, two deluxe samples and two facial masks. Also one protective mask for Covid 19 prevention, which I think was a thoughtful touch! All but one product has instructions in English. The products are good quality, and the deluxe sample Snail moisturizer will surely last me one month or more, so definitely worth what I paid for the box. Thank you Sooni!
First box mailed to the wrong address...this was a gift from me and was mailed to me....hopefully the second box will go to the correct address.
I ordered my first box around Aug 4 and now it is Sept 4 and I can see on my account that i will be billed Sept 11 for my next box, but the Aug 4 box has not been sent yet.
The selection was varied but I wasn’t impressed
Ivy please send me an email at help at soonipouch dot com. I am curious what kind of products you would like to see. Crate Joy does not allow us to put email addresses in messaging .
The Sooni Pouch Team
I still like the Sooni Pouch, but I feel like it used to be better than it is now. I could be wrong, but its just my feeling. I did like what they put in my box this month and think they are quality products. I like that they gave one piece each shipment of a full size set of products, so now I have a complete set and really see what the products do when paired.
Hi Carin thank you so much for your review. Can you send me an email at the Sooni Pouch website so we can chat about this ? I would love to read your thoughts on this.
The Sooni Pouch Team
This is the first subscription box that I've found actually gives value for money. Amazing products for the price, and all things I will use. Other subscriptions boxes have several items I have no use for and often the shipping to Canada isn't worth it, but even with the shipping price you are getting a good deal. Even better if you're in the US and don't have to pay shipping!