Q: If I subscribed and wanted to cancel what is the process? I've had horrible experiences with a couple subscription beauty companies :( so now I double check with other subscribers Asked by Jollean G., June 2020
Q: Do you ship to hungary? Asked by Hisyam S., April 2020
Q: When is the monthly billing date?Asked by Michael K., October 2019
I was billed on Oct 11 for my November box
Q: If I order now would I be able to get an October box? Asked by Nicole T., October 2019
The box octuber is until end of the month octuber.
This box is worth the money. Love what they put in it! Always a great mixture of kawaii and trendy. Only downfall is there is no Description of products but if you use google translate app you can get a good enough translation to understand the product and how to use it. Was so sad I couldn’t subscribe anymore but I know I’ll be coming back to this one in the future!
I have to say a big thank you to Sooni Pouch for this gift.
Almost two years ago I decided to try it through Cratejoy and I left it a negative review because I was very disappointed. About a year later a representative from Sooni Pouch reached out to me and offered to send me another box if I changed my review.
I never received the Box but I later found out that the reason why was because I had given my PO box which USPS does not deliver to. About 3 weeks ago Sooni Pouch sent me a new box at my regular mailing address.
Though it was not the pouch I had ordered (I ordered the smallest one with only the sheet masks) I am very happy with the gesture and believe they made things right with me. I can now change my negative review with a clear conscience because I do believe customer service went above and beyond to correct a disappointment I had.
This Saturday I will be uploading two different videos on my YouTube channel in two parts. If you're interested please check them out on my YouTube channel ShiningStarSoup
My box came with no description sheet, then I got a halloween foot cream in February and if that was not enough one of my items came opened and half was gone (it was not spilled in the box so I know it was like that when they put it in), so I can't use it at all. I am a YouTuber and I made a video with all of these problems.
Our sincerest apologies regarding your shipment. All of the information regarding our products are located on the Sooni Pouch website. We are sad to learn that you will never use us again. We very much appreciated your business. Thank you for supporting small business.
The Sooni Pouch Team
ordered on june 12th have not gotten a thing other than waiting on products and have packed boxes that was over a week ago i have wrote the company get no reply at all the only other way to contact was a phone number that is no good to call but if you text you will get a message back saying waiting on product or boxes are being packed but no shipping info at all and they have already tried to jam my credit card again! at this point give me my money back ill order a diff box
First box mailed to the wrong address...this was a gift from me and was mailed to me....hopefully the second box will go to the correct address.
So far, so good. 😉👌
Always on time.
I love the multiple sheet masks.
I always get something I haven't got before.
One of my favorite skincare boxes.
I'll say the same thing I said about another sheet mask pouch I subscribe to (FaceTory)
Random Korean sheet masks just as I suspected and wanted. 😉
I love sheet mask subscriptions and I don't even mind if sometimes I get ones that I won't use, I give them to my 13 year old daughter and she loves them 💖
I hardly use any sort of American brand skincare items anymore since I discovered K beauty. Ever since I started the 10 step Korean skincare routine my face has never looked better! Not even when I was 20! And I was 20...well, let's just say it was a looong time ago 😅
great box. love everything so far
The selection was varied but I wasn’t impressed
Ivy please send me an email at help at soonipouch dot com. I am curious what kind of products you would like to see. Crate Joy does not allow us to put email addresses in messaging .
The Sooni Pouch Team