Four months have passed and I still haven't received the box. I think it's a scam. I contacted both createjoy who did not give me an answer, and the seller who answered me once after two emails and then nothing after the next two emails. A shame. Avoid buying this box otherwise you will just make it look bad with your friends.
Never received my box after a well over a month. Contacted the seller and never received a response either. At this point I just want my money back. I think maybe this isn't a legitimate seller and is scamming people out of their money.
I placed a order for the body kit and was told that they were waiting for a item to come from Korea and each day it was a different excuses so I canceled my box for December but they never sent me the order for November and they took my $ 19 dollars and I got nothing they didn’t respond to any of my emails about the tracking of my order they were fast to take my money but not fast to shipping and refund be careful with this company they are terrible to me others will have their own opinion
Responsive seller. Great product, was thrilled with the contents, great value for $$. Great customer service.
Very sporadic delivery.
I love the one box I got but I have paid over 100 (three renewals) and have only received the one box which took over a month to arrive.
I did not receive my box until 2 months passed, got charged 3 times without a box. Tried and cancelled subscription. Got a notice that a box was at postal office and I needed to pay 11.25 for postage. After I canceled 2 months. I have never been so frustrated with a box subscription in my life. Tried to go to their website to contact them. Their website looks fake! Stay away! I don’t ever leave review but this was a must!! Stay away!!!!
Customer service from seller was horrible! They double-charged me and refused to refund either charge. Instead they sent me two of the exact same box.
The products are really great, the customer service was also very good and were friendly and able to answer any question I had. The box was smaller than I expected but the amount of products I received made up for that. It was packaged nicely and I don’t have any complaints
Great masks so fair plan order more on future 😀
Absolutely love this box! Great quality and variety :)
Honestly I loved this little box. I received 2 face masks, a hair therapy set, 24k gold serum, lip tint, and a fabric face mask which I was not expecting. I really do love this box and will continue to purchase as long as I financially can.
ordered on june 12th have not gotten a thing other than waiting on products and have packed boxes that was over a week ago i have wrote the company get no reply at all the only other way to contact was a phone number that is no good to call but if you text you will get a message back saying waiting on product or boxes are being packed but no shipping info at all and they have already tried to jam my credit card again! at this point give me my money back ill order a diff box
I've paid for 3 at this point and received 1. With shipping and exchange for Canadians I'm paying about $44. Thinking of canceling, not because of products but because of the delayed arrival of box. If my last box doesn't arrive before I'm due to pay again on July 11th, I'm done and i'll try another K beauty box.
J'ai bien aimé merci! Malheureusement, j'en ai reçue qu'une seule sur deux, et un des produits était ouvert et tout s'est renversé. Il me manque également un des produits.
Always quality products and I am so excited to receive this each month.
I wish the shipping was a little faster but there are other subscription boxes that are worse. I really loved the variety of the masks. Out of the three Sooni pouches, I will be keeping this one and cancelling the other two.
I'm on my 4th Sooni Mini Pouch. I purchased for my teenage daughter who loves face products. She's loved every item she's received so far and has purchased full sized items of some of her favorites. Love this box!
I have to say a big thank you to Sooni Pouch for this gift.
Almost two years ago I decided to try it through Cratejoy and I left it a negative review because I was very disappointed. About a year later a representative from Sooni Pouch reached out to me and offered to send me another box if I changed my review.
I never received the Box but I later found out that the reason why was because I had given my PO box which USPS does not deliver to. About 3 weeks ago Sooni Pouch sent me a new box at my regular mailing address.
Though it was not the pouch I had ordered (I ordered the smallest one with only the sheet masks) I am very happy with the gesture and believe they made things right with me. I can now change my negative review with a clear conscience because I do believe customer service went above and beyond to correct a disappointment I had.
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I can’t believe I ordered this on Dec 7th for a Christmas present and it hasn’t even shipped yet. It’s Christmas Day! Very unhappy...will cancel this subscription.
Great mix of curated skincare products! Good value for money.
I love this box!
VERY excited about my first box! Loved getting two Tony Moly products, and the masks I've tried from it are amazing. Can't WAIT for the next one... depending on the next few, I may very well step up to a bigger-sized box.
Good quality Korean items. I don't think it's worth @ 20.00 though.