This box is worth the money. Love what they put in it! Always a great mixture of kawaii and trendy. Only downfall is there is no Description of products but if you use google translate app you can get a good enough translation to understand the product and how to use it. Was so sad I couldn’t subscribe anymore but I know I’ll be coming back to this one in the future!
I have to say a big thank you to Sooni Pouch for this gift.
Almost two years ago I decided to try it through Cratejoy and I left it a negative review because I was very disappointed. About a year later a representative from Sooni Pouch reached out to me and offered to send me another box if I changed my review.
I never received the Box but I later found out that the reason why was because I had given my PO box which USPS does not deliver to. About 3 weeks ago Sooni Pouch sent me a new box at my regular mailing address.
Though it was not the pouch I had ordered (I ordered the smallest one with only the sheet masks) I am very happy with the gesture and believe they made things right with me. I can now change my negative review with a clear conscience because I do believe customer service went above and beyond to correct a disappointment I had.
This Saturday I will be uploading two different videos on my YouTube channel in two parts. If you're interested please check them out on my YouTube channel ShiningStarSoup
I placed 2 orders with Sooni. They billed me for both and failed to send the products! I did not even get an email confirmation, and good luck trying to contact them (check out their website and try it, lol). I had to have my bank refund the sale. The person at the bank said that this company is “on their list” for charging and not delivering anything. Customers, you’ve been warned! Don’t be a fool like me!
My box came with no description sheet, then I got a halloween foot cream in February and if that was not enough one of my items came opened and half was gone (it was not spilled in the box so I know it was like that when they put it in), so I can't use it at all. I am a YouTuber and I made a video with all of these problems.
Our sincerest apologies regarding your shipment. All of the information regarding our products are located on the Sooni Pouch website. We are sad to learn that you will never use us again. We very much appreciated your business. Thank you for supporting small business.
The Sooni Pouch Team
ordered on june 12th have not gotten a thing other than waiting on products and have packed boxes that was over a week ago i have wrote the company get no reply at all the only other way to contact was a phone number that is no good to call but if you text you will get a message back saying waiting on product or boxes are being packed but no shipping info at all and they have already tried to jam my credit card again! at this point give me my money back ill order a diff box
The selection was varied but I wasn’t impressed
I still like the Sooni Pouch, but I feel like it used to be better than it is now. I could be wrong, but its just my feeling. I did like what they put in my box this month and think they are quality products. I like that they gave one piece each shipment of a full size set of products, so now I have a complete set and really see what the products do when paired.
Hi Carin thank you so much for your review. Can you send me an email at the Sooni Pouch website so we can chat about this ? I would love to read your thoughts on this.
The Sooni Pouch Team
So far, so good. 😉👌
Always on time.
I love the multiple sheet masks.
I always get something I haven't got before.
One of my favorite skincare boxes.
I'll say the same thing I said about another sheet mask pouch I subscribe to (FaceTory)
Random Korean sheet masks just as I suspected and wanted. 😉
I love sheet mask subscriptions and I don't even mind if sometimes I get ones that I won't use, I give them to my 13 year old daughter and she loves them 💖
I hardly use any sort of American brand skincare items anymore since I discovered K beauty. Ever since I started the 10 step Korean skincare routine my face has never looked better! Not even when I was 20! And I was 20...well, let's just say it was a looong time ago 😅
great box. love everything so far
This IS a really GREAT value! I'm definitely happy with all of the products received! This is probably the best beauty/skincare subscription for the money that I have received. The only problem is that it does take a while to ship. I did cancel my renewal before receiving my first box to see if I liked it, before I was charged again and I'm impressed! I plan on renewing again! ❤️
Got my first box like it
Cool stuff....I had a problem figuring out the labels and what and how to use the products...so, I googled them up and the products in English
This is the first subscription box that I've found actually gives value for money. Amazing products for the price, and all things I will use. Other subscriptions boxes have several items I have no use for and often the shipping to Canada isn't worth it, but even with the shipping price you are getting a good deal. Even better if you're in the US and don't have to pay shipping!
I definitely enjoy Sooni Mask Pouch! Each month they send me 6 luxurious face sheet masks! They make your skin so soft, moisturized and also brilliant. I have completely dry sensitive skin and they constantly help.
BUYER BEWARE! Not happy at all. Ordered in December, still no box and I can't even contact them via their website. Tried through their social and still no response received from this company. Would not recommend.
Our sincerest apologies for not contacting you earlier. Can you please provide us with a shipping number. We were unable to find any information about your purchase in our records.
The Sooni Pouch Team
I can’t believe I ordered this on Dec 7th for a Christmas present and it hasn’t even shipped yet. It’s Christmas Day! Very unhappy...will cancel this subscription.
I've paid for 3 at this point and received 1. With shipping and exchange for Canadians I'm paying about $44. Thinking of canceling, not because of products but because of the delayed arrival of box. If my last box doesn't arrive before I'm due to pay again on July 11th, I'm done and i'll try another K beauty box.
Good quality Korean items. I don't think it's worth @ 20.00 though.
Box Never Came! Got scammed! Was sent all the way to our post office in New Jersey-- then diverted to Texas? Parcel seems lost or mismanaged! Never received anything!
I haven't used all of the products in the sooni pouch yet. But what I have used I'm happy with. I love how we can order boxes through you guys with facial care products and not have to spend 100''s of dollars or more. Thank you
Customer service from seller was horrible! They double-charged me and refused to refund either charge. Instead they sent me two of the exact same box.
I love the one box I got but I have paid over 100 (three renewals) and have only received the one box which took over a month to arrive.
I'm on my 4th Sooni Mini Pouch. I purchased for my teenage daughter who loves face products. She's loved every item she's received so far and has purchased full sized items of some of her favorites. Love this box!