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Sophie & Toffee Club

by Sophie & Toffee Club
The Elves Box: The Best of Crafting Supplies & Gorgeous Stationery
10 reviews

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$23.00/ month

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Just awful

Jul 02, 2018
Samantha H.
1 Review
4 Helpful Votes
Subscribed for 2 months

The products may be cute, who knows since I paid for my subscription on May 1st and have received nothing, but the service is terrible. When I signed up, I was told that I would get the May box since my order came in before the 15th. When June came and there was no update, I emailed. I was then told that “Whoops! I signed up under the old terms but now it changed.”
So my May order was for the June box that would go out the 15th of the month. June 15th: no update. Emailed again. I would start shipping the week of the 15th, be patient please. They didn’t actually ship it til 6/20 but the shipper didn’t receive it til 6/25. So the last update is that on June 27th, my box was processed at the export facility. No update since to see if it is actually in transit. I understand that international shipping takes a while but Ive shipped to and from India in 2 weeks for less hassle. And this isn’t free shipping like every other subscription box. No I paid $10 for this top quality service.
So the box I paid for May 1st for the Month of June won’t arrive til the middle to end of July. When my credit card expired, I did not update this account. Not worth it. Wouldn’t you know they were quick to tell me...

Verified Purchase

Chraged three merchandise

Nov 02, 2017
Amber M.
3 Reviews
3 Helpful Votes
Subscribed for 3 months

Please note that I have been charged three times and have yet to recieve a single box. I see that a box has now shipped (still havent recieved) so My Expectation is, I will either recieve a refund for the two boxes I didnt recieve or two additional boxes in the future even though I am cancelling my subscription. Please contact me and let me know how you will finalize my account. Im disappointed, I was looking forward to your product.

Verified Purchase

Charged for 3 boxes never received them.

Apr 21, 2018
Bethany M.
1 Review
2 Helpful Votes

I had trouble signing up for the box. I accidentally signed up twice. They took payment for 2 boxes and I never received them. They took a 3rd payment and still no box. When I contacted them they finally sent a box out but to the wrong state when clearly the correct state and zip was on my account. I really wanted to try this box. I cancelled since 3 payments where made an no merchandise was received. I'm out $104.85.