The box was well done, but the socks in my first order were pretty bland. I'm willing to give the box another shot.
Sorry to hear that you weren't a fan of the design of your first pair of socks. Keep in mind, we offer a 100% Satisfaction Guarantee. So, if you ever receive something you don't love, we'll replace it with something you do. Additionally, I noticed that you gave us 3 stars for quality as well. We rarely experience this, but if you do ever receive a faulty pair with quality issues, please let us know and we are more than happy to replace it or refund you.
Please let us know if there is every anything we can do to make your experience better.
Founder | CEO
I have to edit my review as the third pair we received had holes in them the first day my boyfriend wore them! I also reached out about this and inquired about getting a new pair and did not get a response. Really sad as I would have recommended this box but will no longer.
I truly apologize as it sounds like you got a faulty pair. As always, we are more than happy to replace or refund you for any reason. I do see your message from June 6th was responded to less than an hour later offering you a free replacement pair of your choice. I truly apologize if you did not receive our response. We take great pride in our customer service and product quality. I'll also follow up with you via email again to ensure you see our response and so we can get you taken care of!
Founder & CEO