Q: What is the difference between the STEMdeluxe and the STEMlab boxes? Also is this USD or CAD? Thank you!Asked by Marije W., September 2019
I ordered this box on December 1st for my son as a Christmas gift to go along with the two other subscription boxes I ordered for my two daughters. Theirs came but this one never showed up. I can't get ahold of the company or cratejoy to inquire as to where it is.
Thanks for your review. I have reviewed your account and am showing that you contacted us about your shipment after hours on Monday, December 23rd and then our office was closed Christmas Eve and Christmas Day. Upon our return, we came across your email and discovered that the package was stopped and we believe the package was damaged during transit. We are having a new package shipped out today for your son. We apologize for the inconvenience.
Our first box came with a broken glass bottle. I contacted the company several times with only an automated email saying they would get back to me, two weeks later and no reply. :( Sadly, I didn't unsubscribe in time so we are expecting a second box to arrive before any remedy for our first.
Thanks for the feedback. I'm sorry the kit came damaged. We have them back in stock now and will ship one to you. We'll make sure the the kit is packaged in another box to avoid damage. Please reach out to us if you have any additional questions. Joshua
We love the experiments, just as an added so the kids can learn more you could include a multiple questions or activities something to test the reason of the results of the experiments. something fun, not like exam but something they can have fun with
Experiments are interesting and fun. Easy for 10 -11 year olds to conduct. Instructions are well written and easy to follow. The explanation of what's happening and why is excellent.
This is a great box. My son has really enjoyed each activity.
My grandchildren ages 10, 9 and 6 absolutely love receiving their monthly science box. They work on the experiments together and their parents enjoy them too! There is enough in each shipment for all three children to learn from and enjoy.
Our 6 year old grandson loves it when that little box shows up. His dad and mom work with him to understand what is happening with each experiment. Great investment in his future of understanding about how things work.
I ordered this for my 4 and 6 year old. We get it delivered every month. They love it. I’m a 3rd grade teacher and some of these experiments and the supples will eventually make it into my classroom. The quality of the ingredients used in the kits are of the highest quality. In other words, in the bubble kit we did not make ordinary bubbles... they were extraordinary! Same with the slime kit. There is also enough left-over for me to do the project a few more times. (Maybe with my class at school?)
As a former science teacher, I thought these kits were pretty cool for the most part. After a year however, my son was no longer interested in them. Their autorenewal policy is NOT transparent, there is no reminder email sent ( although I received tons of other emails). I cannot cancel after they just charged my credit card for another $235. I will NOT recommend them to another parwnt or teacher, and will in fact ( as I just did) warn people away due to this shameful business practice. Really leaves a bad taste in my mouth.
We have reviewed our system and am showing you did not receive the renewal reminder. We have our team looking into the issue to make sure it does not happen again. Since you did not receive the renewal reminder, we do feel that it is fair for you to receive a full refund for your one year subscription. In the future, please reach out to our customer service team as we would have taken care of this immediately for you, given that you did not receive the email and the mistake was on our end. It is not our intention to take advantage of our customers. That’s why we send out 3 emails explaining how our club works, have a very robust FAQ section on...
These kits are AMAZING! They are always interesting, engaging and exciting! My children can't wait to receive them each month! I LOVE that these kits inspire my children to think, question and explore like young scientists!