by Kit written Mar 29, 2018
Ordered in Feb. Haven't recieved my box yet this month. Tired to contact them all week by email, facebook (which tells you to email them) and phone (no answer). In faith I've paid for two months so I'm anxious about this $100 I have spent for nothing. I'm in chronic pain and I thought this box would be just the thing to give me a bit of joy through this hard time and instead I'm left with disappointment.
Not worth it
by Olga written Mar 23, 2018
I would not recommend this box - I like the idea, and I understand the concept behind it, which is why I took the leap and tried it for a month.. Now, I ordered on the 22nd Jan, and only got my box on 23rd March. I emailed them a few weeks after I had purchased the box and they said i would be receiving the February box themed "diner in for two". I was a little annoyed to have to wait longer but excited to get it. I had to cancel my subscription straight away though because on the 11th Feb they were trying to bill me for the next box, and I didn't really like that since I hadn't even received my first box yet. I received an email from them (one of those automated ones) after cancelling and I explained the reason I cancelled was because a monthly subscription costs 39.99 + 22 dollars for shipping and that totals 61.99 which is far too much to pay for something I don't even know if I like yet.. And i thought if I did like it I would subscribe to the 3 or 6 months plan so it would be cheaper for me. Then I received a letter from customs in my country saying this box was there in my name and I wasnt even sure it was the right thing because they wrote so little info on this letter. I contacted spoonie essential box and they didn't respond for a week or two at least, and when they did they were kind of unhelpful. by then I had sorted out the issue on my own as best as I could. I know the box being stuck at customs isn't their fault but I think it was poorly handled on their part, I didn't feel like they wanted to help me. Then finally my box arrived, and it was NOT the box I was told I would receive (on more than one email) I got some leftover january box, because I follow their page on instagram and had seen those items on the january box pictures. That was my last straw.. I was so disappointed. I got a few things in the box i liked - a bracelet with "stay strong" engraved, and a print which read "netflix and ill" and a pair of pyjama bottoms which had a low spoon warning symbol engraved, and i didn't really like the colour of the trousers but they were at least spoonie related. Then came the items I dont understand - I got a box of raisins, which was clearly from a wholesale packet, a sparkly rubiks cube, with no brand, which made me think its probably from a dollar store, and although its cute it doesnt really serve a purpose. I also got some fuzzy socks which I thought were ugly and also seem cheap, because they smell like plastic, and it's not really a super special item. And the crowning jewel on this package was a white tank top (the plainest tank top you've ever seen) from Forever21 with a price tag still on, saying it cost 1.90$. Now, not only was this not what I was told I would get, I am absolutely sure this isnt worth the money or the hassle and stress it caused. I sent them an email with a picture of the products explaining what I said here too. I am not looking for a refund or another box or even a discount. I would just like to say that if you are considering this box, maybe try something else cause this isn't worth it. I'm sorry to say this, because I really wanted to like the box, but i just am not happy with this company. Also they send an immense amount of "newsletter" type emails ( a lot of times 5 of the same email) with spoilers of what will be in the boxes which I think is really against the concept of a surprise box.
by Theresa written Jan 29, 2018
This box company is falling apart. I received only 3 out of a 6 month subscription and have been emailing for months about the rest of my boxes. I am sympathetic to the founder for being ill and understand that some things are out of her control. But I want what was promised for my money, without dozens of excuses.