Sprinkles & Wishes

by Sprinkles & Wishes
Happiness delivered right to your door!
42 reviews

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$13.45/ month

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42

Poor customer service

Mar 10, 2021
Karen O.
1 Review
1 Helpful Vote
Subscribed for 3 months
Overall
Shipping
Quality
Curation

Outside of the Elf in the Shelf stuff, the contents of the box were ok. Customer service is quite lacking. Seller skipped our January box and blamed it on the post office, and she refused to provide the tracking number (hence the 1-star rating on shipping). I know USPS has been slow, but a tracking number would’ve proved she didn’t forget my daughter’s box. She made it up to us by “extending the subscription”, but there was no actual extension, just a make up box for the one she skipped in January. Seller doesn’t always respond to messages, and the ones she did respond to took several days to get a reply.

Verified Purchase
Sprinkles & Wishes said...Mar 10, 2021

In response to the the above review, let me begin by saying that our company strives on great customer service and our customers come first. With that being said, I answered everyone of her emails in a timely manner and it did not take several days to respond. It is our company's policy that all responses happen within 48 hours. I explained to her that due to Covid-19, the United States Postal Service was a mess in December and January. I would never deliberately skip someones monthly shipment and I felt that I didn't have to "prove" anything because I run an honest business. Many online sellers had issues with their customers receiving their orders on time, if at all....

Not good

Mar 08, 2021
Misty A.
5 Reviews
1 Helpful Vote
Subscribed for 10 days
Overall
Shipping
Quality
Curation

It was a let down sorry

Verified Purchase
Sprinkles & Wishes said...Mar 10, 2021

I reached out to the subscriber to ask what was unsatisfactory and a "let down" in hopes of rectifying the situation. I never received a response. We would have been more than happy to refund her money since she was let down with our product. We strive on customer service being our number one priority and will do the required work so that no one is let down.

Horrible experience

Dec 10, 2020
Melony F.
1 Review
Subscribed for 10 days
Overall
Shipping
Quality
Curation

This box was filled with dollar store trinkets. I got it for my 6 year old niece for Christmas and was not impressed with the presentation or the contents. And no card included showing what should be in the box. We contacted the seller and her response we rude and not helpful.
Regret buying a 3 mon subscription

Verified Purchase
Sprinkles & Wishes said...Dec 10, 2020

I was sent an email by the recipient's guardian asking what the 2 envelopes were for in the box and she wondered if something had been missed when assembling the box. I clearly explained to her that in the past, customers had expressed interest in gifting one of the bracelets included in the box so I started putting envelopes in so they could mail the gift. Secondly, she told me that the box "was a mess" when they received it and I asked what she meant by "it was a mess". I never received a response from her. Our boxes are put together nicely and what happens to them when sent to the post office and during shipping is out of our...

Not worth the trouble

Feb 20, 2020
Rachelle A.
6 Reviews
15 Helpful Votes
Subscribed for 2 months
Overall
Shipping
Quality
Curation

Just problems, problems, and more problems.
I can't get responses from the seller. The second of three shipments never showed up and this had to be corrected. The third and last shipment once again never showed up and seller won't answer me for tracking numbers or any help. I am going to try to get a refund.

Verified Purchase
Sprinkles & Wishes said...Feb 20, 2020

It is really unfortunate that the customer above is so unhappy after going above and beyond to accomodate her. Yes, the second of three shipments was not shipped on time, nor was the third. The reason she never received her products in time for the second box was a glitch in the system. As soon as she brought it to my attention, a box was shipped out immediately. The second box was shipped to her address given on the Cratejoy account only to be given a different address when I asked her to clarify her address. I then shipped ANOTHER box to the address she gave me in an email. As far as tracking numbers, Cratejoy sends a...

Not what I was expecting

Dec 06, 2019
Alaine P.
1 Review
Subscribed for 27 days
Overall
Shipping
Quality
Curation

Not worth the money. I received a broken reindeer candy cane, two blank envelopes, two cheap stickers, a cheap quality Christmas pen, a gingerbread man craft, a bell on a ribbon and the two wish bracelets. I could have bought more and better quality things with $15 on my own. Disappointing. I’m glad I didn’t plan on this for a gift.

Verified Purchase
Sprinkles & Wishes said...Dec 06, 2019

Alaine: Sprinkles and Wishes is sorry about your disappointment. Our goal is to provide a number of fun and seasonal items at a terrific value. It is unfotunate that the candy cane was damaged in shipping. We are going to ship you a new box and wish you a very happy holiday season. 🎄

Horrible

Jun 01, 2019
Melanie A.
1 Review
Subscribed for 23 days
Overall
Shipping
Quality
Curation

Not worth 12.00 4 cards a sucker a triangle piece of wood and a pen.... NO THANKS..... you can do better then that...

Verified Purchase
Sprinkles & Wishes said...Jun 01, 2019

Hi Melanie, I’m sorry you had this experience with our box. As the listing description states, there are 2 Wish bracelets and 2 envelopes in case you would like to share one. Also as stated in the listing description, the triangle piece of wood is a small easel to display your cards. The pen is a paper mate felt tip marker which sells for $3.00 on its own. Also included in this box was either a set of 8 unicorn note cards or a unicorn pad of paper. Finally, each box includes themed stickers. This month each box got an entire sheet of unicorn stickers. I also included a unicorn lollipop in this month’s box as well. Each of the monthly boxes...