Q: Does the jewelry contain nickel?Asked by Christopher C., September 2020
Q: Can you take my tastes into account when curating my box? Asked by Christopher C., September 2020
Q: Is the jewelry silver plated or sterling silver? Asked by Christopher C., September 2020
Q: When is my subscription billed?Asked by Christopher C., September 2020
This box is a special one! I just received my first box and I’m so happy with this subscription. Everything in the box is unique and useful, and the company emphasizes ethical and meaningful items.
I was charged for a box that never shipped and am not getting a response from the company.
I ordered 2 subscriptions on the same day, September 12, for them to ship on the 5th of October. Only one has arrived, and the other never shipped. I was charged for both.
I ordered these subscriptions as gifts for my bridesmaids, and my plan was to give them the first one in person at the wedding on the 17th and then change the shipping address to their house for subsequent renewals. They were supposed to arrive at least a week before the wedding. Six days before my wedding, only receiving one, I reached out on the companies website. It has been 18 days since I have reached out twice on their website, once on Facebook and once on Instagram and I have never gotten a response.
So My maid of honor didn’t get her gift.
The items were nice and I wish that it worked out because I don't like any of the other subscription services for this kind of stuff.
Now, I hope that I can at least get a refund at some point. Ill wait a little bit more before I cancel the subscriptions and try to find another gift.
I have never felt more positive about a purchase. The care that went into these items was evident. I loved each and every item in my box. I can’t wait for my next delivery and would certainly upgrade to more frequent deliveries if offered the opportunity.
Me encantó todo lo que recibí en mi primera caja, lamentablemente la de primavera no la pude recibir debido a los problemas derivados del covid, por lo cual aduanas en Chile está saturada 😔
Loved what came in the box. Quick delivery. Looking forward to the next one!!
Thank you for the fast shipping and wonderful products! I also like the fact that it helps people!
I never received a box and did not get a refund
Hi Laurel, we're so sorry that you didn't receive your box, and we appreciate your feedback. We try to make sure all of our customers are happy and receive what they ordered, so we would love to fix any mistakes that were made. In the future, if you do not receive a box or if you would like a refund, please do not hesitate to reach out to us and tell us about the problem! We would love to have fixed the problem for you! We've sent you a refund already, and it should be processed in a few days- please email us if there is still a problem with the refund. We will also send you a complimentary winter box to express our apologies...