STARLING BOX

by STARLING BOX

Curated goods for a joyful life! Luxe bath, home, snacks, + more made by survivors of trafficking.

7 reviews

Plans as low as

$54.95/ quarter

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7

Product never shipped

Oct 30, 2020
Farron B.
1 Review
2 Helpful Votes
Subscribed for 2 months
Overall
Shipping
Quality
Curation

I was charged for a box that never shipped and am not getting a response from the company.
I ordered 2 subscriptions on the same day, September 12, for them to ship on the 5th of October. Only one has arrived, and the other never shipped. I was charged for both.
I ordered these subscriptions as gifts for my bridesmaids, and my plan was to give them the first one in person at the wedding on the 17th and then change the shipping address to their house for subsequent renewals. They were supposed to arrive at least a week before the wedding. Six days before my wedding, only receiving one, I reached out on the companies website. It has been 18 days since I have reached out twice on their website, once on Facebook and once on Instagram and I have never gotten a response.
So My maid of honor didn’t get her gift.
The items were nice and I wish that it worked out because I don't like any of the other subscription services for this kind of stuff.
Now, I hope that I can at least get a refund at some point. Ill wait a little bit more before I cancel the subscriptions and try to find another gift.

Verified Purchase

I never received a box

Feb 14, 2019
Laurel T.
1 Review
Subscribed for 2 months
Overall

I never received a box and did not get a refund

Verified Purchase
STARLING BOX said...Feb 14, 2019

Hi Laurel, we're so sorry that you didn't receive your box, and we appreciate your feedback. We try to make sure all of our customers are happy and receive what they ordered, so we would love to fix any mistakes that were made. In the future, if you do not receive a box or if you would like a refund, please do not hesitate to reach out to us and tell us about the problem! We would love to have fixed the problem for you! We've sent you a refund already, and it should be processed in a few days- please email us if there is still a problem with the refund. We will also send you a complimentary winter box to express our apologies...