Q: Why was I charged $196 for a $35 subscription box?????? I want my money back now!!!!Asked by Rebecca M., August 2021
Hi Rebecca- We are sorry for the confusion. We looked into your subscription and this was a renewal of your subscription. We have a 100% money-back, no-hassle guarantee, and our head of customer support team is reaching out to you now to get this fixed.
Q: At Christmas I gifted my husband a 3-month subscription. I want to do so again for Valentine's Day but don't know if the boxes repeat. Is the 1st month's box always the same items or will they change?Asked by Jennifer M., February 2021
Great question. It will be unique product and different from prior shipments. Thanks!
Q: I am wanting to gift an elite box to my boyfriend for valentine's day. When does the next elite box ship? Asked by Jessica K., January 2021
Good morning. If you order today the Elite will ship this week. Thanks!
Q: If I order in the next day or 2 will I be able to get them in time for Christmas? I'm ordering for my boyfriends sons who are avid fishermen and hunters. Thanks in advance.Asked by Terrie O., November 2020
Definitely. We will start shipping as soon as next week.
Total RIPOFF !!!...no customer service phone number...no return product address..no response to multiple emails. I'm out 170.00 for a bandana, ablow up pillow , a plasstic blanket and dog collar turniquents.... No response from Cratejoy ,the parent company. I'm so let down in peoples morals....frkin disgusting Mark Callahan Well I'm on a mission....Steels and wheels is going down
DO NOT WASTE YOUR MONEY. I've had many different subscriptions and this is the absolute worst. The items sent were no where near the amount I paid. I received an emergency blanket, bandanna, blow up camp pillow, and a billy band for $72. Those items add up to $50 at best. I researched the items online.
Also, this was a birthday gift and a 3 month subscription was purchased. They will not give me a refund even though I've only received one box. I will have to send back each box as soon as they arrive and pay for the shipping myself. Save your money and time. There are a lot better companies out there with better products.
It’s the 26th and I still have t received my shipment but yet they’ve already charged me for next month. Very disappointed!!
I would love to review the box itself but it has been two weeks and still nothing. For $400 you would think there would be a sense of urgency to get it out.
I got my steel to reel box a few days ago and I'm blown away. I was a little bit weary about signing up for one of these subscription boxes, but steel to reel seems like the "reel" deal. Will be putting all of this stuff to good use this fall, and a few things are going into a bugout bag.
Glad I had my 10 essentials that I stored in my car. Saved my rear after the deep freeze in Feb and I was stuck on the side of the road overnight
Love receiving my Survivor Elite! Great value and feel totally prepared. This month's shipment was jam packed.
Just got my first box…which I planned on gifting to my boyfriend for the year. I am SO embarrassed by the lack of quality of items that I refuse to give it to him. Junk. I’m cancelling. For the price I paid, I expected a LOT more.
I joined steel and reel and my first box was a wonderful surprise. Totally worth the price of $139.99. This got me excited for the second box. I was like a kid at Christmas. What is arrived and I opened it up. Saw several,small pack or wipes, a fire started with a paracord bracelet, and some rope. Over all the box was worth $50.00. Not $140.00 I paid for it. So my warning is buy beware. They say the will refund any box that I don’t like. Well I couldn’t fine that so that left me to cancel the program. My feeling is to shop and pick up your own equipment. It will save you time and money. JimM NM
I have been a subscriber (for my teenager) since January. The boxes are amazing and we get great items. I recently moved and didn't update my address because i thought that my paused subscription was all sent to date. Once i seen the shipment notification, i sent an email about my mistake. Their customer service is outstanding and i would recommend them to anyone looking for a great subscription from a company with great values and customer service. Keep up the good work.
Here's a sneak peak of one item in our current Survivor Elite box! Introducing the Izula knife, by Esee Knives. This is just one of the many incredible products we were able to get our hands off for this box. We've pulled out all the stops to make this our best box to date, ensuring a VERY happy holidays to anyone lucky enough to unbox these goodies.
One of our most well-received boxes! This is our 3rd quarter Survival Elite box, featuring a wide variety of solid outdoor products. This box features a Red Rock assualt backpack, Off Grid Tools Survival Axe, Red Rock Rifle Case, COMPLETE camping set including a tent, sleeping bag and pad, blanket and over 10 more items. This box also included additional items that you can see on this image, but there's just too much for us to list ;) There's no better bang for your buck
Our 3rd Quarter Survival Elite Box was PACKED with some serious essentials. From water filtration to outdoor shelter, this was really one to get!
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