I'm switching to a different jerky service because of the customer service basically. I had a problem with my order not shipping after I paid for a 3 month subscription. Instead of fixing the problem when I presented it to them, I actually had to repeatedly send screenshots of my bank statements to prove I paid. At this point I was messaging Samson, the CEO, it took over 2 months of messages to remedy the situation. It seemed like they rounded the worse flavors they had laying around and used those to fill my order, like tuna jerky. I was so surprised at how horrible the situation was handled that every time I told someone about it I ended up laughing hysterically. All the back and forth, explaining (why I had to explain my purchase idk), length of time, flavors that came, etc made it seem like a SNL skit. Signing up for one of the many other jerky services out there, can't be any worse than Stick in a Box!
This review is for the shipping and customer service since the subscription was given to someone as a gift. Minimal response or effort to help the customer resolve their issue. I was a repeat customer since the first subscription I gave was well received. So perhaps it's fine as long as you don't need to reach out to the seller.
One Beef Stick really I can go to the store for less $$$
We've reached out to the customer directly to resolve this issue, this response is just to address the review publicly.
After speaking with the customer, we found out that their January package indeed only contained one beef stick. We're still not sure if the additional products were lost during shipping, or if there was an oversight during fulfilment. Either way, the customer didn't receive all of the products they should have for that month, so we immediately sent out another package to correct the error.
If any customer experiences an issue of any kind with their subscription, please send us a message directly and we will be more than happy to quickly respond and get it resolved.
When my husband receives his box, he loves it. However, the fulfillment is very poor. We've been subscribed for 4 months and 2 of those months, the box hasn't shipped. The 1st time, I emailed, got a prompt response and quickly rec'd the box. The 2nd time, I've gotten no response. We will be canceling this subscription.