I wanted to apply a coupon but wasn't able to & ended up being charged twice, I reached out to get it sorted but ultimately nothing got resolved. I haven't even received anything yet & they're already going to charge me again to renew. I'm sure this isn't usual but I'm still very disappointed that this was my experience with the seller.
STAY AWAY! Customer service is horrible. I have received emails saying my credit card was charged for $97.00 plus shipping for an auto renewal. When I log into my account it says I don’t have any subscriptions, just one gift that is on a month to month basis for $10.00 plus shipping. Can’t find anywhere to call someone. I did find how to cancel the gift (hopefully). I can’t get any information on what the 97.00 was for and whether it will renew again. Once they get your credit card it appears you are theirs for life!
Got billed 4 times, never received anything, never got an email back. Never got my money back.
Both plants were broken off at the roots upon arrival today. It broke my heart I had to throw them out. Stop destroying plants if you cannot package them properly! I am unsubscribing immediately.
this was a horrible experience and both times so far I have reached out and only received canned responses. Plants arrived in very bad condition- I mean not even in the pots but broken off and pieces in the box. I was told to just plant them and to remember they are "babies and may need some time." Wouldn't that make you be more careful when you ship them? One of them is dead and the other is barely holding on. I even got an email that I am very sure they didn't even look at the pics or read the situation. This was a box I really wish I could have gotten my money back, not work price at all and customer service is horrible. Steer clear there are better services out there.