Succulents Box - Monthly Subscription Box
by Succulents Box - Monthly Subscription Box$5.23/ month
Buying OptionsReviews (331)
Just ordered
Oct 11, 2021
Pamela B.
Well this had started off not so great I was told with welcome 20 discount code would save me 20 percent on my first box it did not . I got no discount thinking about canceling now I do jot like to be told something to find out it's not true .will update as I go along
Verified Purchase
Hello Pamela,
Could you please provide us the 20% discount code you are mentioning?
Once we have that information from you, we will get this issue sorted out for you!
Thank you for your patience.
Very unhappy customer
Sep 09, 2021
Lisa T.
First of all ordered this as a gift the succulent and air plant subscription. After a couple boxes they sent the wrong subscription plant box. I only received a succulent in a ceramic flower pot which i didnt order and didn't send the air plant. Big difference in price!!! Would of gave a higher rating but been messaging the seller different people respond back each time. One asks for information, you send, then another says we are waiting to hear back from you. Then you get an email to rate their service. This has been on going now for over 2 weeks!!! Not going to renew subscription as sent information multiple times with no answer. Bad customer service.
Verified Purchase
Disappointed
Jun 30, 2021
Saina L.
The past three months have low quality plants. Succulents arrive dry and wilted. There is hardly enough root to salvage them. It's really sad.
Verified Purchase
Hello Saina,
We apologize for the inconvenience this has caused you. We try our best to provide exceptional service, but some factors like shipping and handling are outside our control, and issues like this can happen.
Can you please send us a picture of the broken and/or damaged item(s) you received? We'll do our best to resolve this as soon as possible.
We gladly offer refund or replacements if the plants arrived damaged.
We look forward to hearing from you again regarding this.
I DID NOT EVEN RECIEVE WHAT I ORDERED!!!
Jun 12, 2021
Ryan H.
I am highly disappointed. I ordered a box with two succulents each in clay pots, and all I received was one succulent. (it was in a clay pot) This was my first time ordering so after this, I do not think I will be ordering from this company again, unless it is made right.
Verified Purchase
Hello Ryan,
I am very sorry to hear that you're having issues with your succulents. Would you please send us a screenshot and/or pictures of the plants you received via our email?
Once we have that information from you, we will get this issue sorted out for you!
Thank you for your patience.
Didn't work out
Jun 02, 2021
Ashley A.
The succulents are extremely tiny and often they are torn up, broken into pieces, or half dead in the box. The dirt is always everywhere too.
Verified Purchase
Hello Ashley,
We apologize for the inconvenience this has caused you. We try our best to provide exceptional service, but some factors like shipping and handling are outside our control, and issues like this can happen.
Can you please send us a picture of the broken and/or damaged item(s) you received? We'll do our best to resolve this as soon as possible.
Best,
Poor customer service. Hard to contact.
Jun 01, 2021
Janele M.
The customer service for this company is awful! I ordered a gift subscription for my daughter. I had to email the company 3 times to find out why she didn't receive the first shipment. And she never received her 3rd shipment. I am so happy I did not pay for more than 3!!! Contacting them to find out what is going on is not easy and dealing with a third party vendor only adds to the layers you have to go through if you have any problems. I would not recommend this subscription!
Verified Purchase
Hi Janele,
We apologize for any inconvenience this may have caused. Due to unfortunate weather conditions across the states, we have seen that shipping has been affected. We are doing our best to send out packages safely and in a timely manner but some factors like shipping and handling can be out of our control. We would be more than happy to send out a replacement package.
If not, we can get a replacement box shipped out right away.
We apologize and appreciate your patience and understanding. Please let me know what works best for you.
Taking peoples money
May 16, 2021
Becky H.
They still charge me even when I canceled my subscription a month later.. tried to get a hold of them to find out what is happening, they will Not contact me back with my money or answers....
Verified Purchase
Hi Becky,
We are sorry for any inconvenience this has brought. No worries, we have checked and found that your (2) subscriptions have been canceled successfully. From the history log, we thought that you had accidentally reactivated the subscription, which led to the renewal.
Again, we are sorry for the unexpected matter and thank you for using our services!
Please let us know if you need any further assistance!
Shipped to wrong address
May 03, 2021
Patricia C.
I gave them the right address and they shipped it to the wrong address. And now I want a refund.
Never Received!!!
Mar 18, 2019
Brenda W.
I have never received my first plant! I recently received an email stating you were ready to send me my second plant in April. Do not send a second plant since I never received the first one!
Verified Purchase
I am very sorry to hear about that. Feel free to contact us for replacement or refund. We will make it right for you.
Fraud
Nov 05, 2019
Donald B.
Haven't received anything after I paid a month ago
Verified Purchase
I am very sorry to hear about that. Feel free to contact us for replacement or refund. We will make it right for you
May 25, 2019
Melissa G.
My plant was in terrible shape and died shortly after being delivered. I was really excited about this box and so disappointed.
Verified Purchase
I am very sorry to hear about that. Feel free to contact us for replacement or refund. We will make it right for you.
Dead Flower
Mar 10, 2019
Melodie P.
Flowers were dead and dirt all over.
Super disappointed.
Verified Purchase
I am very sorry to hear about that. Feel free to contact us for replacement or refund. We will make it right for you.
seriously disappointed
Mar 04, 2021
Sean N.
lol haven’t received the first box and now being charged for the second. would highly recommend more accountability if you’re taking peoples money
Verified Purchase
Hi Sean.
We are very sorry about the problem:(. Can we send you a replacement box right away?
Please kindly email us for confirmation. We are glad to support you at best!
Not impressed
Jul 15, 2020
Eve D.
Never received first box which allegedly arrives within first 3 days. It doesn't. I am already being charged for a second box 2 weeks after my initial subscription. Not impressed. Still waiting to receive first item.....
Verified Purchase
Hello Eva, I believe we've already responded to your email. Kindly check.
Thank you!
Don't do it!!
Jun 06, 2020
Jo M.
My 2nd shipment went missing. I have emailed this company THREE times and they have not responded once. Horrible customer service.
Verified Purchase
Hi Jo,
We're very sorry to hear about your problem. Would you like us to send you a new plant for replacement? Please let us know.
Don't bother, what a mess!
May 07, 2020
Samantha S.
Cancelling my subscription. My succulent was not packed in a holding container as pictured. It was wrapped in a sheet of foam and tossed in with packing peanuts. The plant is half dead and looks like a pile of dried out peas. I am so beyond disappointed. I really wanted to enjoy this subscription box. I do not recommend trying.
Verified Purchase
Hi Samantha,
I am very sorry to hear that you're having issues with your succulents. Would you like us to send you a new plant to replace it?
Please let us know.
Do not order!
Apr 18, 2020
Miranda S.
Never received my first order. It was lost in the mail. They offered to send a replacement with my second subscription... Got my second subscription today with only what was originally ordered. Never got my replacement. I'm going to find another subscription!
Verified Purchase
Hi Miranda,
I am very sorry to hear that you're having issues with your succulents. Would you like us to send you a new plant to replace it?
Please let us know.
Disappointing
Apr 11, 2021
Lori W.
I paid $15 for a $1 or less Zebra plant and to be honest it probably would have been in the sale bin at a nursery. Nothing near what I would have expected and I'm quite disappointed. There was nothing to it...tiny and ill looking. Wish I hadn't signed up for this at all.
Verified Purchase
We hope they survive!
Mar 04, 2021
Jody S.
We have received four plants so far. The first one was rinkled up and brown, he did not survive. The second one did great. The third and fourth are very similar plants and may not survive. We are doing our best to revive them.
Verified Purchase
Hi Jody
We are very sorry to see what happened to your succulent. :( No worries, we are more than happy to send you a new one to replace it. But would it be fine if we are to send the replacement together with your next box with us, by adding an extra succulent to it?
Please kindly email us for confirmation. We are glad to support you at best!
Customer service is a FAIL.
Mar 02, 2021
Irene S.
My Mom never received the plant. Almost a month now. Contacted seller twice , usps shows pre shipment since the 19th of Feb. Seller says usps forgot to upload information. Not true ! Shame have to cancel, will try another plant Sub
Verified Purchase
Hi Irene,
Please be informed that your order has been shipped out.
We apologize for any inconvenience this may have caused. Due to unfortunate weather conditions across the states, we have seen that shipping has been affected. We are doing our best to send out packages safely and in a timely manner but some factors like shipping and handling can be out of our control.
We would be more than happy to send out a replacement package. If you would like I can create a shipment to go out at a later date when weather conditions improve. If not we can get a replacement box shipped out right away.
Again, we apologize and appreciate your patience and understanding. Please let me know what works best for you.
Nice Concept, succulent not healthy
Jan 22, 2021
Smith T.
This was my first order of the Succulent Box. The concept is good, the packaging (log) was good, the product was a disappointment. My Succulent was not in good health and one was completely broken upon arrival. Will not order again.
Got a second box - just as bad - my client threw it in the trash can
Verified Purchase
Hello,
We are very sorry about the problem:( Can we send you a replacement box right away?
Look forward to hearing from you!
First box plant is mushy at bottom
Feb 24, 2021
Abby C.
My cactus is completely dead came to me and looks like the bottom rotted from overwatering I still haven’t watered hoping to fix it but it looks like mush idk if it’s saveable
Verified Purchase
Poor Customer Service
Jan 11, 2021
J M.
I have still not received my refund and I keep getting the run-around as to where it is. Avoid doing business with this company.
Verified Purchase
Oh no, I am very sorry about that. I've checked and it appears that we failed to receive any email coming from you:( Can we send you a new package right away to replace it?
Please let us know.
Cancel my subscription
Jan 31, 2021
Wray S.
My wife has received 2 plants so far. The first one died within a day. The second one was pretty much stiff and dead upon arrival. I wish to cancel my subscription.
Verified Purchase
Hi Wray,
We are very sorry to hear that you're having issues with your succulents. Can you send us your order number please so we can send you a replacement right away?
Finn Davis
Jan 31, 2021
Karen D.
Two boxes delivered
One died immediately
One had no cactus
Verified Purchase
Hi Karen,
We are very sorry to hear that you're having issues with your succulents. Can you send us your order number please so we can send you a replacement right away?