Plant arrived dead. Winter transit conditions and there was nothing in the box to keep the plant above freezing - plant was frozen solid and parts fell off as it thawed out on my counter. Reported it to company with photos on 29-Dec. no response from company as of 06-Jan.
UPDATE (14-Jan): While my original message to customer service didn’t get a response, they did reply to my subsequent poor review as can be seen here. After supplying the photos again as requested, company did send me a replacement plant. While the original arrived frozen-solid and clearly 100% dead (see 1st pic), the replacement arrived quicker and is only mostly dead (see 2nd pic, added today). The replacement one appears to be also damaged by cold. I live in MN and it took about a week in transit. Not sure if it can still survive but I planted it anyway just in case. 2nd UPDATE (21-Jan): company sent another replacement. This one arrived with the heat pack still warm and more insulating packing material - resulting in a healthy arrival!! Yay! The company also is temporarily suspending/postponing my future (pre-paid) shipments until March when the weather in in transit to MN will be milder for plant shipment.
Thanks for your review, Katherine. We wish you had a more positive experience with your new plant and we're glad to replace plants that don't arrive looking happy and healthy. We'll look further into why your correspondence didn't reach us and will reach out to you via email to help in any way we can. – The Succulent Squad
The box my mother-in-law received did not include a plant, just the pot and the soil. Don't know if they just forgot it or if it really is not included. I am trying to contact them now to see if it was a mistake that it was not included. The picture shows a plant in the box. If they send a replacement then I will revise this review. If I do not hear from them then I will cancel my subscription.
Will see how responsive they are.
Thank you so much for bringing this to our attention Jean. Our monthly collections include your new plant, a hand paired container, our soil mixture, hand illustrated instructions, and a few fun extras. We've reached out to you via email to help correct this issue a quickly as possible and we look forward to hearing from you soon. -The Succulent Squad
Sent as a holiday gift only to have the company cancel it 10 days later. Apparently they dont ship to certain states! Disappointing and emabarassing.
Thanks for thinking of us for your gifting needs. We want to share plants with the world but are working through some agricultural restrictions in a couple of states. We wish your experience with us had been more successful, but hopefully you can find an alternative subscription box with the great options available on Cratejoy. Best of luck and Happiest of Holidays!