Q: Is your box vegetarian?Asked by Marilee K., August 2019
Thanks for reaching out! We are big fans of a Vegan diet, but the Sugar Smart Box is not always vegan, our main focus is on sugar content.
Sugar Smart Box
Q: Are you able to request that you also get nut free items?Asked by Leta M., October 2021
Thank you for reaching out. Unfortunately, we are not able to screen for nut free items, we are focused on sourcing items under 5 grams of sugar per serving. Many of our items are nut free, but not all.
Q: Do you ship to CanadaAsked by Jennifer F., October 2020
Thanks for reaching out! Unfortunately the shipping rates are prohibitive and it just makes the cost to high. Sorry.
Q: Are your boxes Gluten Free?Asked by Kevin W., June 2020
Thanks for reaching out, 90% of our snacks are gluten free, every now and then a protein bar or chip may have gluten present, but we try to avoid it as much as possible.
DO NOT order this box. I decided to try the three month subscription out, and the first box was ok, but nothing extraordinary so I immediately reached out to ask that they please do not renew. I was assured that after my three boxes it would be canceled. After receiving JUST TWO boxes, I received a notice that my subscription would be renewed and again reached out to say PLEASE DO NOT RENEW. I was assured that it "would be taken care of". I just woke up to a CHARGE on my account for three more months (mind you, I have only received two in the first place, not that I want any more crap from them anyway) and a message that "my box is being prepared". WTF? Terrible customer service.
Thank you for your initial order and feedback. I do show your subscription has been cancelled and you received an immediate refund of the incorrect charge. Please let us know if that did not come through for you so we can get it corrected.
Sugar Smart Box
Ordered a 6 month subscription, never knew at what point during the month the box would be shipped. Usually it was between the end of first week to the middle of the 2nd week, once was the 3rd week of the month and I was just notified july's box label is being created today July 30th. Good assortment for the most part, just never know when it will be mailed.
Thank you for your feedback and we're glad you enjoyed the snacks. We did have several issues with suppliers and some delays during your subscription period, we're striving to get caught up and make sure everything goes out in a timely manner.
Sugar Smart Box
Never received my box
I ordered a 3 months subscription, my first time ordering through CrateJoy. I had to contact SSB because the box did not ship out "the first week of the month." It did not ship until I contacted them. The first box I received a tracking number. Unfortunately, it was stolen. I contacted SSB and they said sure, I will send another. I never received a tracking number, asked them about it, and changed the address in case a second box was stolen (I'm guessing a replacement box never went out), and at that point, it was time for the second box. I never got notified it shipped out, and contacted them again. I received a tracking number on June 19, but it said the shipper was awaiting the item. I finally contacted SSB again the first Tuesday of July and asked them just to cancel my 3rd box and refund me. Instead I started getting crazy shipping notifications on Thursday. It looked like the second tracking number had made it to the post finally and was being overnighted or something. The box arrived at the gift recipients house that Saturday. In it was about 5 bags of different nuts and a few other items. Hardly a "variety". I waited the standard 4 days before I could contact CrateJoy, and then the seller messaged me after I contacted Cratejoy that they would cancel my last box and refund me (do not know for what yet). I contacted Cratejoy about this experience...
Ok. The shipping has been resolved.,
We purchased a 3-month subscription for an older family member recently diagnosed with diabetes. The literature all says that the box will ship the first week of the month. It did not ship until the third week of the month for our first month's subscription, and the family member was very upset and nervous she had missed the shipment. The second month, the package did not ship until the last week of the month. It is now the first week of the third month (when the third shipment should be sent), and the second shipment still has not arrived. As with before, our family member is very anxious about whether she might have missed it or someone stolen it off of her porch. A gift that was supposed to be fun has created a lot of angst for her.
Additionally, this is upsetting for me as a gift giver. I intended to purchase a 3-month subscription only, but the subscription service does not permit this type of one-time purchase. Instead, the box will "autorenew" if it is not cancelled prior to March 15. However, because of the shipping fiascoes, I am concerned that a cancellation before March 15 will result in our family member not receiving the final box we paid for since they apparently ship two to three weeks late each month.
I'm not sure about the quality of the items inside or the value for the amount of money spent because this was a gift, but the logistics have been...
I did not receive my box! Please tell me why I was charged for a renewal and I never received the first box??
I apologize for the delayed shipping, we can control much of that but we are also dependent on the USPS, however, as requested, I have provided a full refund for your renewal charge.
I ordered a box for my mom, who has prediabetes. She sent me a picture, and it was 7 small snacks. I don't think that's worth it for almost $30. Feeling pretty disappointed.
Thank you for your feedback, I'm sorry you feel disappointed. Many of the snacks we curate are from new brands, the wholesale cost of product and the shipping cost are all included in your shipment. In addition, we are able to provide discounts on many if the items and those savings can also provide substantial value.
Thank you again for the feedback,
I'm very happy with the variety of items, and the ones I've tried so far have been delicious! I'm already taking note of the ones I like best so I can add them to my pantry; this is a great way to find things that are low-glycemic and tasty.
Yuck!!!! It was a bunch of junk. Took a month to get and already billing me again and I haven’t even had a chance to try it all.
Thank you for your feedback, sounds like you didn't like the snacks. I'm so sorry, we do our best to curate new and exciting items in the low sugar and low carb space, but obviously they're not for everyone. As per your request, you have been issued a FULL REFUND, so at least it didn't cost you anything to try the snacks....
Our March box featured an assortment of snacks, the crisps are perfect for enjoying your favorite salsa or dip, the keto bars and smart cake satisfy any sweet tooth and for those needing a salty snack while binging on Netflix, the Roasted Edamame and sunflower seeds will do the trick.
Our April box is a true sampler of Sugar Smart snacks, ever tried roasted pumpkin seeds with sea salt? Or made a low sugar cake in a coffee mug? Did you know baked Chickpeas can satisfy the need for an anytime snack? All of these questions are answered this month!
Our October box features Max Mallow and Fava Licious, a perfect blend of sweet and savory to satisfy yourself as teh days get shorter and the evenings get cooler!
Our November box features the taste of caramel and almond, with a little cheese flavor to boot... you'll be thankful this holiday season you chose Sugar Smart Box!
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