I’ve been a subscriber for over a year & have enjoyed the boxes...my mother recently passed away...& there had been a hold on my card that happened to have been when they tried to process my payment... after they processed my payment I get an email from Kristi stating I won’t be getting an August box my payment is for September‘s box and she’s been sold out of them for a while... that means I...a steady customer for over a year is not valued... it’s not acceptable there was no box for a regular customer available...BEWARE... I have found this box is a lesser quality duplicate of The Witches Moon box... customer appreciation is seriously lacking here...

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When will I get my box?

Jun 06, 2018

Niki F.

2 Reviews

1 Helpful Vote

Subscribed for 1 month

Overall

I placed an order and was debited from my bank on May 8th for this subscription.
I have received no shipping information or any updates.
I am waiting to see if this subscription is even worth it. By this experience so far, I don’t think I’ll be keeping it.

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SugarMuses® said...Jun 07, 2018

Hello Niki,

Thank you for taking the time to send us your feedback.

We want to ensure our customers are taken care of and have a great experience. We apologize if you have not received our previous emails sent to you about your order and our subscription service. Sometimes these emails go to the junk or spam folder and customers are unaware of our communications.

We apologize for any confusion about how our subscription services work. Purchases made between the 1st and the last day of the month are for the next month’s box, which ship between the 5th and the 9th. Orders are gathered and during the month we are busy making items for the next month’s box before shipping them out. Customers receive email notifications when:...

S. Donlon

Jun 01, 2018

Sara D.

3 Reviews

Subscribed for 1 month

Overall

Hi I’m not understanding how it goes - I ordered may first never even received a may box it is now June first ....

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SugarMuses® said...Jun 01, 2018

Hello Sara, Thank you for taking the time to send us your feedback. We want to ensure our customers are taken care of and have a great experience. We apologize if there was any confusion about our subscription services and how they work. Purchases made between the 1st and the last day of the month are for the next month’s box, which ship between the 5th and the 9th. In reviewing your order, your box purchased on the 1st will be shipping as scheduled between June 5th-9th. You will receive an email with tracking information when your box ships. We apologize for any confusion that this may have caused. We are excited for you to receive your first box and hope that the items resonate...