We have been working with Cratejoy to adjust our listing to reflect that we have switched to a quarterly seasonal box and are no longer bi-monthly. We currently only ship once per season in Spring, Summer, Fall and Winter. As you know, we have been severely impacted due to Covid-19 shutting down our warehouse and fulfillment centers for several months, and we have just resumed shipping over the past couple months. We understand that the delays have been frustrating. We have reached out to see if you would prefer a refund.

We have issued you a refund through Cratejoy. Please note that we have been working with Cratejoy to adjust our listing to reflect that we have switched to a quarterly seasonal box and are no longer bi-monthly. We currently only ship once per season in Spring, Summer, Fall and Winter. Due to the quarterly shipping schedule, there may be a delay in receiving your box depending on when you signed up. Also, we were severely impacted due to Covid-19 shutting down our warehouse and fulfillment centers for several months, and we have just resumed shipping over the past couple months so all the Spring boxes were shipping out before we can ship the Summer boxes. We understand that the delays have been frustrating.

We have been working with Cratejoy to adjust our listing to reflect that we have switched to a quarterly seasonal box and are no longer bi-monthly. We currently only ship once per season in Spring, Summer, Fall and Winter. Due to the quarterly shipping schedule, there may be a delay in receiving your box depending on when you signed up. Also, we were severely impacted due to Covid-19 shutting down our warehouse and fulfillment centers for several months, and we have just resumed shipping over the past couple months so all the Spring boxes were shipping out before we can ship the Summer boxes. We understand that the delays have been frustrating. Please contact us if you would prefer a refund.

Hi Jennifer, We have been trying to be as transparent as possible regarding the closures and shipping delays due to Covid. We have processed your refunds and hope that you'll give us another chance once we are able to return to normal operations. Thank you.

We have been working with Cratejoy to adjust our listing to reflect that we have switched to a quarterly seasonal box and are no longer bi-monthly. We currently only ship once per season in Spring, Summer, Fall and Winter. Due to the quarterly shipping schedule, there may be a delay in receiving your box depending on when you signed up. Also, we were severely impacted due to Covid-19 shutting down our warehouse and fulfillment centers for several months, and we have just resumed shipping over the past couple months so all the Spring boxes were shipping out before we can ship the Summer boxes. We understand that the delays have been frustrating. Please contact us if you would prefer a refund.

Hi Sue, we are sorry that you don't like the curation of our April WINE & DINE theme box. Our boxes are always a mix of home items ranging from decor to housewares, as seen in the sample photos of our past boxes on our website and cratejoy. For this box, we had included $150 in value of premium brand name items including: Henckels, True and D.L. & Co. Most of our subscribers love our quality, variety and curation, so we hope that you'll be able to use the items you received. They also make great gifts for Mother's Day and Father's Day coming up.

Hi TJ, We are sorry to hear that you are experiencing trouble with your email. We pride ourselves on great customer service and replied the same day to your inquiry on June 14. We also provided you with priority mail tracking info for your subscription box upon shipping several days ago. Please check your spam filters to make sure these emails are not going to the wrong folder. Since this is a bi-monthly subscription box, your account is billed every 2 months. If you did not intend to renew, we are happy to help with cancellation and refund of any unshipped boxes. Please let us know if we can assist you with anything else.