I really want to like this box. I've already cancelled once but thought I would try again because I really liked the products in the last box. -but the shipping is horrible!! I don't ever get a response when emailing the company. I reviewed the shipping policy and it says shipping the last of October and even though I got an email that says it has shipped, when I check the tracking it says it is still being processed. So ultimately I haven't received the first box that I paid for in August and I have already been charged for the second box. Again, I really want to like this box but please please do better with shipping!
Hi Joy, we are sorry about the shipping delays for the October box. The boxes are being shipped all throughout this week via upgraded 2-3 Day Priority Mail and we posted an update on our social media pages. We are having issues with receiving emails through cratejoy due to some filtering through our servers, so please feel free to contact us at admin [at] sundaehome [dot] com to reach us directly. We typically respond within 1 business day whenever possible. We hope you love the October box when you receive it in the next few days.
I am sadly very disappointed with the June box that I received on July 3rd. It included a sheet metal flag, received a day before the 4th of July, so that was a bummer. Some truly hideous hanging baskets that are beyond ugly, a few random flavored salts, and that was pretty much it. I have many subscription boxes and I’ve never disliked a single box more than this one. I emailed them and never got a response. I was really hopeful they’d try and make it right, offer a discount, anything at all.
My first box was ok, I am not sure it’s worth $60 but at least I will be able to use the items. But the June box doesn’t fit the modern and clean vibe I signed up for. It’s rustic and not my style at all. I loved so many of their previous boxes but am beyond disappointed with the most recent one.
If I would have gotten a response back from their customer service team I might have stuck around a bit longer but after being ignored I cancelled.
Hi Chantel, we are sorry that you are not happy with our May-June box. Our theme for this box was Backyard BBQ and had featured home decor and solutions that fit the theme. In the future, you can always check our website for the upcoming theme and cancel or suspend your subscription. We also show that you emailed us on July 8 and you received a response the same day. Can you please let us know how we can assist further? Thank you for giving us a try!