Super Hero Crate, L.L.C. reviewsReviews
Write a Review4.1
Average Subscriber RatingWhere is it?
Nov 15, 2018
Shume S.
It's hard to leave a review of something that you haven't received... The order was placed on Nov 1... still nothing on the 15th but the subscription renewal date is on the 19th... Wtf? I'm probably going to cancel beforehand if i don't receive anything.
Verified Purchase
Won’t order again
Jun 23, 2018
Annie R.
I ordered this for my 14 year old step-son who enjoys Super Hero stuff. He received a long sleeve shirt in June which was disappointing as it’s summer and hot. Hopefully he can wear the shirt in the fall/winter time.
Verified Purchase
Terrible customer service
Jun 15, 2018
Michelle P.
I have been contacting for about 2 weeks now with no response. Tracking information was sent but there is STILL no record of my box being sent to the post office. This is just outrageous!!!!! Worst experience
Verified Purchase
Hi Michelle,
Sorry to hear that your shipment didn't make it to you. Your order was taken to the post office on April 26th after your order was placed on April 22nd. From there, it appears that USPS may have misplaced it. Sadly, that is out of our control
A new box was sent to you and your order fully refunded. I'm terribly sorry about the inconvenience this has caused you.
No package
Jun 15, 2018
Kristie G.
I ordered my first package Jan 1 2018, that wasnt received until Feb 1st 2018. The seller mentioned it was due to postal issues. Npw the second time i ordered om April 3rd and still no order has been received, and this sellers states that crates are mailed every friday. I have yet to hear back from seller on where this package is ive now emailed twice. My money was taken from my card on the initial purchase date of April 3, 2018, but not contact of a refund or expedited shipping on my purchased crate, which by the way is a gift for my 10yr old nephew.
Verified Purchase
Sorry for the trouble, Kristie. I accidentally looked at your previous order and saw that it was expired, so I confused it for your most recent order. That’s an error on my part. I’ll send you an upgrade to the Ultimate Box and refund you for your order. I’m truly sorry for my mistake. Dennis Cox, Owner/President
Apr 26, 2018