Super Hero Crate, L.L.C. reviewsReviews

Took my money and didn’t send boxes

Apr 27, 2020

The last 2 boxes that I was charged for still haven’t shipped. My son is asking me every day where they are. I contacted the seller and got no response.

Did the owner die??

Apr 15, 2019

I subscribed to this box last year for 6 months and it was great- I even wrote a review. I stopped it over the summer and then subscribed again in November. I got my first 2 boxes in December and that’s it. I haven’t received a January box. My subscription renewed but I will be canceling it. I emailed the owner 4 times and have not heard back. I am so disappointed. Don’t bother!

Boxes stopped coming! No explanation!

Sep 03, 2019

Since neither Cragejoy, nor the seller (Super Hero Crate, LLC), offers contact information so that customers can easily contact them when there is an issue, I have no choice but to write a review to try to get someone's attention. I paid for a SIX MONTH subscription for my nephew to receive the monthly Super Hero Crate. His first box was received in June, followed by his second box in July. However, come August, no box arrived and we were not notified of any issues, delays, etc. We've waited until the beginning of September to see if maybe there was just a delay, but still nothing. It would be nice if Cratejoy or Super Hero Crate, LLC would reach out via this review with a response to this issue.

Thank you,
Your formally happy, but now unhappy customer,
Melinda

Sad, disappointed and unimpressed

Jan 14, 2020

This package label was made, however, no package was ever sent and there were supposed to be three. Very disappointed.

Reviews

Jul 16, 2019

Haven’t received it yet taking forever

Not worth it

Jan 21, 2019

Not what I was hoping for

Where is it?

Nov 15, 2018

It's hard to leave a review of something that you haven't received... The order was placed on Nov 1... still nothing on the 15th but the subscription renewal date is on the 19th... Wtf? I'm probably going to cancel beforehand if i don't receive anything.

Never recieved it i would not recommend

Aug 12, 2018

So i ordered this box in july. By august i hadn't recieved it so i tried messaging them through cratejoy and face book but got no response. So then i messaged cratejoy but they were having problems on their end refunding me. So i had to sumbit a claim through my bank but i finaly got my money back for this box. Im very disappointed with this group.

Won’t order again

Jun 23, 2018

I ordered this for my 14 year old step-son who enjoys Super Hero stuff. He received a long sleeve shirt in June which was disappointing as it’s summer and hot. Hopefully he can wear the shirt in the fall/winter time.

No package

Apr 26, 2018

I ordered my first package Jan 1 2018, that wasnt received until Feb 1st 2018. The seller mentioned it was due to postal issues. Npw the second time i ordered om April 3rd and still no order has been received, and this sellers states that crates are mailed every friday. I have yet to hear back from seller on where this package is ive now emailed twice. My money was taken from my card on the initial purchase date of April 3, 2018, but not contact of a refund or expedited shipping on my purchased crate, which by the way is a gift for my 10yr old nephew.

Terrible customer service

May 03, 2018

I have been contacting for about 2 weeks now with no response. Tracking information was sent but there is STILL no record of my box being sent to the post office. This is just outrageous!!!!! Worst experience