Super Hero Crate, L.L.C. reviewsReviews
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Average Subscriber RatingSmh..
Oct 15, 2020
Jennifer V.
Been 2 months and still haven't RECEIVED my boxes. Been emailing them nonstop and they refuse to return a reply. They been taken money off my card for the subscriptions . I just want to know how do I get a hold of these people directly.
Verified Purchase
DO NOT ORDER
Nov 08, 2020
Lillian P.
I paid $175 for a 6-month subscription and only received 2 of the 6 boxes I was supposed to. The seller does not respond to emails or Facebook messages and does not provide any other form of contact.
Verified Purchase
Boxes stopped coming! No explanation!
Sep 03, 2019
Melinda L.
Since neither Cragejoy, nor the seller (Super Hero Crate, LLC), offers contact information so that customers can easily contact them when there is an issue, I have no choice but to write a review to try to get someone's attention. I paid for a SIX MONTH subscription for my nephew to receive the monthly Super Hero Crate. His first box was received in June, followed by his second box in July. However, come August, no box arrived and we were not notified of any issues, delays, etc. We've waited until the beginning of September to see if maybe there was just a delay, but still nothing. It would be nice if Cratejoy or Super Hero Crate, LLC would reach out via this review with a response to this issue.
Thank you,
Your formally happy, but now unhappy customer,
Melinda
Verified Purchase
Took my money and didn’t send boxes
Apr 27, 2020
Christine L.
The last 2 boxes that I was charged for still haven’t shipped. My son is asking me every day where they are. I contacted the seller and got no response.
Verified Purchase
Did the owner die??
Apr 15, 2019
Clare C.
I subscribed to this box last year for 6 months and it was great- I even wrote a review. I stopped it over the summer and then subscribed again in November. I got my first 2 boxes in December and that’s it. I haven’t received a January box. My subscription renewed but I will be canceling it. I emailed the owner 4 times and have not heard back. I am so disappointed. Don’t bother!
Verified Purchase
Sad, disappointed and unimpressed
Jan 14, 2020
Karrie S.
This package label was made, however, no package was ever sent and there were supposed to be three. Very disappointed.
Verified Purchase
Reviews
Jul 16, 2019
Mary C.
Haven’t received it yet taking forever
Verified Purchase
Not worth it
Jan 21, 2019
Omar
Not what I was hoping for
Verified Purchase
Where is it?
Nov 15, 2018
Shume S.
It's hard to leave a review of something that you haven't received... The order was placed on Nov 1... still nothing on the 15th but the subscription renewal date is on the 19th... Wtf? I'm probably going to cancel beforehand if i don't receive anything.
Verified Purchase
Never recieved it i would not recommend
Aug 12, 2018
Dominque W.
So i ordered this box in july. By august i hadn't recieved it so i tried messaging them through cratejoy and face book but got no response. So then i messaged cratejoy but they were having problems on their end refunding me. So i had to sumbit a claim through my bank but i finaly got my money back for this box. Im very disappointed with this group.
Verified Purchase
Won’t order again
Jun 23, 2018
Annie R.
I ordered this for my 14 year old step-son who enjoys Super Hero stuff. He received a long sleeve shirt in June which was disappointing as it’s summer and hot. Hopefully he can wear the shirt in the fall/winter time.
Verified Purchase
No package
Apr 26, 2018
Kristie G.
I ordered my first package Jan 1 2018, that wasnt received until Feb 1st 2018. The seller mentioned it was due to postal issues. Npw the second time i ordered om April 3rd and still no order has been received, and this sellers states that crates are mailed every friday. I have yet to hear back from seller on where this package is ive now emailed twice. My money was taken from my card on the initial purchase date of April 3, 2018, but not contact of a refund or expedited shipping on my purchased crate, which by the way is a gift for my 10yr old nephew.
Verified Purchase
Sorry for the trouble, Kristie. I accidentally looked at your previous order and saw that it was expired, so I confused it for your most recent order. That’s an error on my part. I’ll send you an upgrade to the Ultimate Box and refund you for your order. I’m truly sorry for my mistake. Dennis Cox, Owner/President
Terrible customer service
May 03, 2018
Michelle P.
I have been contacting for about 2 weeks now with no response. Tracking information was sent but there is STILL no record of my box being sent to the post office. This is just outrageous!!!!! Worst experience
Verified Purchase
Hi Michelle,
Sorry to hear that your shipment didn't make it to you. Your order was taken to the post office on April 26th after your order was placed on April 22nd. From there, it appears that USPS may have misplaced it. Sadly, that is out of our control
A new box was sent to you and your order fully refunded. I'm terribly sorry about the inconvenience this has caused you.