Q: When is my subscription billed?Asked by Johnsen E., September 2020
Q: When is my subscription going to be shipped?Asked by Johnsen E., September 2020
Q: What is the last day that I can subscribe to get this month's box?Asked by Johnsen E., September 2020
I have been a loyal customer to Surprise my pet since 2015. Everything was fine up until the latter part of 2019. I have not received a box since November!!!! My year long subscription was pre-paid, and still NOTHING!
There is no way to contact the new owners!! No phone number, and they do not respond to emails, or messages or Facebook. I understand it has new owners, but to just ignore everyone is wrong! I want my monies back that were pre-paid for the year long subscription I never received!!!
I opened my box on the top of the table where my cats are not allowed to get on. Well, I opened the box and my cat ran from the other side of the room and jumped on the table (bad girl) then rolled around in the box!! I couldn't believe it! I love that young children, or rather, 'young adults' are the owners of this company and how they donate all the time. Also, the stuff in the box was amazing!! My cats have been going crazy all day. The toys, treats, catnip, just the best of everything! Going to keep my subscription going and cant wait until Dec! You won't be disappointed!
We cannot tell you how happy we are to make your kitties happy. Thank you so much for the great review. It is feedback like this that keeps us going and has our tails wagging too! Sincerely, Jessica and Tyler
I sent this to one of my employees as a THANK YOU for all her hard work. She loved it and so did her fur babies! Her kittens were inquisitive and had a great time playing with all the toys! The customer service was outstanding- per my request they shipped right away! Thank you Surprise My Pet!
Thank you so much for the kind words. We always have fun sending gift boxes on behalf of our subscribers. They are sent with such great intentions and received with great appreciation. We made sure to include your letter. Thank you for spreading the word. Sincerely, The Ashmore Family
My gift receipient never got their box for Xmas. I got an email explaining what had happened, which I tried to be understanding about. I followed the instructions to get my refund, but never got it back. Not even an explanation or acknowledgement to follow up. Do not recommend.
Nothing I can't find at typical pet store. Kinda disappointed but we have 2 more shipments so I hope it improves
I was going to go to barkbox but thought I’d give this a try WRONG.
I went through Groupon first mistake they screwed up, tried to contact got a email back saying I’d have to deal with SMP. I will say customer service was great and SMP straightened it out.
I’m disappointed in the quality, Jack is a 65 pound pit bull ok to be fair except for KONG and tires he definitely chews them up.
Did I say he is 65 LBS and a pit?
So the box arrives and had a candy bar, popcorn bag, 4 quarter size treats 2 in 2 bags a cloth squeaky bone and felt type sandwich with velcro. Going to cancel and go to BB.
Sorry just not worth the money.
A great dog box !!
Very nice, good quality treats! Toys were awesome!
We were thrilled at everything in our first box. Pearce immediately chose one of the toys while I unwrapped a treat. He loves it all! The tuffy toys are just what I had hoped for. We couldn't be more please. Can't wait for the next box!!!
Very good crate for your pet (we took the large dog one): some nice treats and a couple of sturdy toys.
Only 4 stars because the shipping-cost to italy was 40$, a little to expensive.
Thank you so much for the fantastic review. Happy dogs are what it is all about. We really do wish we could get better rates on our international and Canadian shipping. It is just out of our hands. Can't thank you enough for giving us a try from across the ocean. SMP is World Wide!!
The Ashmore Family