I have been a loyal customer to Surprise my pet since 2015. Everything was fine up until the latter part of 2019. I have not received a box since November!!!! My year long subscription was pre-paid, and still NOTHING!
There is no way to contact the new owners!! No phone number, and they do not respond to emails, or messages or Facebook. I understand it has new owners, but to just ignore everyone is wrong! I want my monies back that were pre-paid for the year long subscription I never received!!!

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Never got the gift or the refund

Feb 07, 2020

Sum C.

1 Review

2 Helpful Votes

Subscribed for 1 month

Overall

Shipping

My gift receipient never got their box for Xmas. I got an email explaining what had happened, which I tried to be understanding about. I followed the instructions to get my refund, but never got it back. Not even an explanation or acknowledgement to follow up. Do not recommend.

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Ok

Jun 15, 2018

Monica E.

1 Review

2 Helpful Votes

Subscribed for 3 months

Overall

Nothing I can't find at typical pet store. Kinda disappointed but we have 2 more shipments so I hope it improves

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Sad

Jun 15, 2018

George D.

1 Review

2 Helpful Votes

Subscribed for 6 months

Overall

Totally dissatisfied,
I was going to go to barkbox but thought I’d give this a try WRONG.
I went through Groupon first mistake they screwed up, tried to contact got a email back saying I’d have to deal with SMP. I will say customer service was great and SMP straightened it out.
I’m disappointed in the quality, Jack is a 65 pound pit bull ok to be fair except for KONG and tires he definitely chews them up.
Did I say he is 65 LBS and a pit?
So the box arrives and had a candy bar, popcorn bag, 4 quarter size treats 2 in 2 bags a cloth squeaky bone and felt type sandwich with velcro. Going to cancel and go to BB.
Sorry just not worth the money.

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