Surprise My Pet reviewsReviews
Write a Review3.4
Average Subscriber RatingNO BOXES SINCE NOVEMBER OF 2019!!
Mar 18, 2020
Vicki C.
I have been a loyal customer to Surprise my pet since 2015. Everything was fine up until the latter part of 2019. I have not received a box since November!!!! My year long subscription was pre-paid, and still NOTHING!
There is no way to contact the new owners!! No phone number, and they do not respond to emails, or messages or Facebook. I understand it has new owners, but to just ignore everyone is wrong! I want my monies back that were pre-paid for the year long subscription I never received!!!
Verified Purchase
Never got the gift or the refund
Feb 07, 2020
Sum C.
My gift receipient never got their box for Xmas. I got an email explaining what had happened, which I tried to be understanding about. I followed the instructions to get my refund, but never got it back. Not even an explanation or acknowledgement to follow up. Do not recommend.
Verified Purchase
Sad
Jun 15, 2018
George D.
Totally dissatisfied,
I was going to go to barkbox but thought I’d give this a try WRONG.
I went through Groupon first mistake they screwed up, tried to contact got a email back saying I’d have to deal with SMP. I will say customer service was great and SMP straightened it out.
I’m disappointed in the quality, Jack is a 65 pound pit bull ok to be fair except for KONG and tires he definitely chews them up.
Did I say he is 65 LBS and a pit?
So the box arrives and had a candy bar, popcorn bag, 4 quarter size treats 2 in 2 bags a cloth squeaky bone and felt type sandwich with velcro. Going to cancel and go to BB.
Sorry just not worth the money.
Verified Purchase
Ok
Jun 15, 2018
Monica E.
Nothing I can't find at typical pet store. Kinda disappointed but we have 2 more shipments so I hope it improves