Hi Pamela,
As we explained on 10/28 in your email inquiry, boxes ordered before the last day of the month are sent out on the 4th of the next month (please see our terms and conditions). As our email to you explained, you ordered your box on 10/17 so this means your box was sent out on 11/4 (the next month). We also sent you a confirmation email with your tracking number on 11/3 and your box should be received tomorrow. Let us know if you would like your tracking number again. We hope you still enjoy your box, and sorry you are upset.