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Average Subscriber RatingThey can’t get my order correct
Jan 16, 2021
Claryce S.
First shipment was a little late. 2nd and 3rd shipments were 8 months late AND incorrect. They sent replacements that were again incorrect. I notified them that I still have not gotten what I paid for and no response. Good idea, quality items, terrible customer service and communication
Verified Purchase
In the event of any item arriving damaged or the incorrect size we provide a free shipping label for an exchange. We truly wish our efforts to correct this customer's issue would have been successful in this case.
just ok. not great customer service.
Feb 04, 2020
Emilee K.
First box was fine- got tees, balls, a glove, and a shirt. My husband loved the shirt. I wanted to switch from the in-season option (more balls and tees) to off-season (more apparel) because he doesn't need more balls and tees. I tried to contact swinger 3 times to change this and still have not heard back from anyone. So for the second box, he still got the same balls, tees, and a duplicate of the glove, just a different shirt.. so i'm definitely disappointed.
Verified Purchase
Hi Emily, we're sorry you could not reach us. I can't find any support tickets under your email address. I've opened one for you an hope we can address your concerns quickly.
Disappointing Christmas gift
May 09, 2017
Stacey W.
I got my husband a 3 month subscription for a Christmas gift, and he ended up not liking it very much. For starters the boxes didn't ship until the next month, and the last one was 2 months late and wasn't shipped until I sent 3 messages and got Cratejoy CS involved. The explanation was that the company lost money due to Cratejoy offering free shipping. I chose the mixed balls option, and received the same ones the first 2 months until I requested different ones. Even though I chose the "gear" box, one box only contained the normal stuff (balls, tees, glove) plus a couple of inexpensive golf books. This last box contained a long sleeve shirt that's out of season and not very nice-looking. For the money, I wish I would have gone with another subscription box instead which sends name brand items (Swinger box sends their own brand of shirts and gloves). The Swinger gloves are very nice though, and the balls are always good brands like Nike, Callaway and Titlest. If you sign up for just the Course Essentials box, you'll probably like it better!