No box? Communication Not Always Good
by Christine written 11 days ago
I signed up in October and was told I could receive an October box if I signed up right away. I later emailed because box never came, and here we are in November where the plan wants to renew and no box, after two more emails no response, either. In this day and age you just can't operate like that. You need to be responsive. It's a good idea, too bad it doesn't appear reliable. I hope I receive one box because I did pay for one,
Products good, service is horrendous
by Kate written 11 days ago
I signed up in April of 2017, 6 months later I have still only gotten 2 of the three i paid for. I was promised extra boxes for the inconvenience. Never got those. I would have email at least twice to get her attention. She refused to resend boxes for months I missed. She, the owner, Kelly Barone actually lied to me in our last contact. she said she had shipped all the missing boxes but would not respond with a tracking number I asked for nicely. I got a box in May, nothing in June. In july her system messes mailing labels up. When I asked why I was not getting my boxes Kelly said she would investigate. Her system had two addresses for me. My home in Canada and some address in South Carolina, which Ive never been there let alone own a house.I wrote a final email letting Kelly know I was beyond frustrated, I was mad. If she could not do what she promised then she was to give me a refund. The response I got after two e mails was this....I have shipped the box however at this point Im going to just refund yo This is where I asked kindly for the tracing number. she flat out lied to me. saying she sent the ones owed to me when in reality she not So she said well at this point Iam just get refund me.,
My favorite bo
by Riley written 15 days ago
I love my Tangle Trove boxes, the projects are great, the creator is super fun and I love everything I get. I have a stockpile of projects for the winter months!
6”m LunnheynetnNot what I expected.
by Kate written 16 days ago
I signed up mid April for a three month subscription, I got my first box in May. No June or zju
by Suz written last year
There is so much care included in these boxes, you can tell by the packaging, the well thought out letter that explains why each piece was chosen. In short, the value is off the charts. This month we received hand marbled tiles (the amount of effort involve in doing that!) and hand cut paper projects along with a video of how to's that lasted over a half hour... that doesn't even mention the gourmet chocolate and lovely tea that were included as extras. No other box provides projects as well as supplies. I'm so impressed.
Update to Previous Review
by Storm written last year
First, I want to update the description of one of the items in the package. I didn't examine it closely enough. The items I thought were made out of SB paper is actually not SB paper at all. Rather, the design is hand made work created by another artist. While it's not my taste, I don't want to insult the artist or the Treasure Trove owner for choosing it.
While the first order did not meet my expectation of bang for MY buck, I will say that my disappointment was handled very kindly, professionally and I am impressed with the owner's customer service. I may give it another try. Try it and judge for yourself.