Q: I ordered this tea subscription for my daughter’s birthday present a month ago and haven’t received the first box or an email saying it has been shipped per Policy on 17th. Has it shipped?Asked by Irene H., April 2021
They have taken 3 payments from me and not a box shipped and after multiple emails from me and a gentleman from crate joy no response from the vendor. I have been waiting for a response for months.
Q: I haven’t received any of the boxes gifted to me by a friend. It says the subscription’s been claimed (and I have a subscription#) but I’m not sure what’s supposed to happen?Asked by Sybril S., January 2020
Hi Sybril,
So sorry to hear about your box. We are putting a trace on it right now. But something has definitely gone wrong! We are going to add an extra box onto your subscription to replace the missing Jan box. The Feb boxes ship today and tomorrow. A confirmation with the tracking number will be sent to the email we have on file.
Sybril, can you please email me using the Contact Seller button on our listing with your address. This...
Still haven’t received anything... ?
Hi Sybril,
Our apologies, your first box was meant to ship on Jan. 17th. As we ship each month on the 17th. We ran into a delay this month and as result any receiving our original tea box was only shipped today. We sent a letter Julia early this morning with all the details.
Your should be arriving by end of week. We hope you enjoy it!
Thanks so much,
Michael
Q: Do these ties fit big and tall?Asked by Olivia S., June 2021
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Q: I dont like green tea, is there a way we can substitute for a different tea ? Asked by Eugenia D., October 2020
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I absolutely love getting new flavors of teas in the mail every month! Going into other tea stores is a bit overwhelming because of all the choices, so I love that I receive 4 different types hand picked because they have been sampled and determined to be the best the lower mainland has to offer! I always know the tea I receive will be free of any synthetic and fake flavors, these teas are nothing but quality ingredients.
I am a self professed tea granny. I love the entire ritual of tea. Tea sparrow is such a fabulous way to sample all sorts of delectable teas! I found each of their offerings to be the cream of the crop. It was also very helpful in guiding me to some surprise favourites. I highly recommend Tea sparrow!
I'm SO glad I've found Tea Sparow teas! The quality is excellent and the staff are so friendly and responsive. I have two new favourite teas - Venice and Cacao. Highly recommend this company and it's products
The tea is very good but unfortunately delivery is inconsistent and not always reliable. Good example of why a subscription should not be paid in full, but monthly as it ships. Disappointed with this service.
Hi Irene, so sorry about the missed shipment(s). On all of our selling platforms we do not offer pre-paid gift options. Customers get charged each month as we ship. I believe this is why our team is struggling here. We are going to go now and see if we can somehow remove the prepay options. Thank you so much for the nudge Irene. We will email you directly to make sure you get this message. Sincerely, Michael
I'm 3 months into my 6 month tea subscription with Tea Sparrow and I am incredibly pleased with what I've received! There's enough in each bag for at least 4 cups of tea and the variety I've been receiving has blown me away. I have enjoyed all 12 of the bags I've received so far. Would definitely recommend trying!!
We drink a lot of tea in our house and I love Tea Sparrow the most! The variety with the monthly box is very exciting, the flavours are all subtle, natural and delicious and the customer service is friendly and fast! I recommend Tea Sparrow to everyone!
Tea Sparrow has changed the way I enjoy loose leaf teas. Their boxes are so thoughtfully put together that I look forward to each and every one. Always seasonally perfect and a fabulous addition to any tea drinker's life. This is one of the best subscription boxes out there.
I received a Tea Sparrow subscription for my birthday and I LOVE it! Every month it is so nice to get my tea in the mail in gorgeous packaging. I am a huge tea drinker so being introduced to different varieties and flavours every month is so fun. I have been telling everyone about Tea Sparrow and several people have subscribed and love it too!
I have never visited the store in Vancouver since I live in Montreal but I do love the monthly delivery and the selection. I also love that it's 20$ per month, no taxes or shipping to pay. Even the quantities are interesting. I love this service.
This is one of the most excellent services that I've ever patronized. Even though I live thousands of miles from the business, the employees take care of me like I'm family. The tea selections are consistently excellent and we look forward to the high quality tea every month. I buy alot of tea but I'm always surprised by the interesting and innovative selection that arrive monthly. The variety and quality alone of tea alone are enough to recommend this business but when you combine it with excellent customer service you really cant go wrong.
Organic Kanchenjunga, Organic Jasmine, Organic Strawberry Cream, Baked Apple Rooibos
1894 Select Orange Pekoe, Organic Tropical Coconut Oolong, Crème Caramel, Organic August nights,
Peach Passion, Arabian Nights, Organic Pink Grapefruit, Organic Rooibos Cream
Happy October, tea drinkers! Do I hear a kettle humming somewhere? It’s the month of falling leaves and rain boots here in Vancouver and with that comes, you guessed it: hot tea! And this month they’re bursting with flavour to bring some warming spice to your month.
The holidays are upon us, tea people! And this month's teas are here to gently ease you into them with deliciousness.
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