Curated loose-leaf black, green, oolong, rooibos and herbal teas delivered to you each month.

Plans as low as $17.50 / month

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3

Customer Service Issues

Feb 27, 2019
Nancy T.
1 Review
3 Helpful Votes
Overall

For the last few months, I have had no issue with this company, but since December I can't get any answer from them when I email them or even call. I am trying to cancel my subscription as I am just trying to cut back on the amount of subscription boxes I receive, but I can't get any help at all. I can't even access my account on their website. I got charged on January 23rd for February, but as of yet, I am still waiting on my products. Otherwise, I really liked the quality of the teas I have received from them, but their customer service (or lack thereof) is irritating me and is another reason behind my cancelling.

Tea Sparrow said...Nov 08, 2019

Hi Nancy, we're so sorry we had such a difficult time communicating back and forth! Although this had already been resolved over email (months ago!) we're only seeing this now and wanted to respond. Hopefully you enjoyed your teas and the full refund made it a less frustrating experience!

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