Q: I do not want auto renew I checked it off but not sure it was picked up. And I didn’t get my 20% off my 1St box?Asked by Cynthia S., August 2022
I just checked on your subscription you just placed and can confirm that it is set to not auto renew. As far as the discount goes I'm not sure which promotion you are referencing. Not all vendors participate in all of Cratejoy's promotions. Please email us through the Cratejoy site and let us know which promotional code you used so I can check for you. Let me know if you have any other questions or if we can help in any other way.
Q: Am I able to have the first box shipped to me so I can wrap it for her, and then have the remaining boxes sent to her?Asked by Sarah G., November 2021
Hi! Absolutely, when you place the order make sure to put in the mailing address you want the first box to go to, and then make sure to email us right away with the mailing address for the remaining boxes. You must send us the updated mailing address within 5 days of your order so we can make the necessary address change for the next box. We can't be held responsible if the next box shipments are made to the original address if you haven't sent us the updated address.
Q: Would this box be appropriate for an 8 year old? Thanks Asked by Raeann M., April 2021
Yes!! Our TWEEN boxes are perfect for an 8 year old girl. Let us know if you have any other questions.
Q: Help! I ordered a gift box for a friend and need to change the shipping address to her address. How do I do this??Asked by Nicole O., January 2021
Quickly send us an email through the Cratejoy site with the correct address and we will make the change for you. Or you may be able to log into your account and make the change.
I was disappointed by the furry key chain. EVERY child at this point already has one. Candle for a tween in her room is not safe and not allowed in my house. Was thinking it would be more products that does not have and could actually use.
Not much for the monsy
This box has a couple cute products and then tries to add volume with cards that have saying on them. I’ve done several subscription boxes, and this is set at too high of a price point for what comes in a box.
Great communication. Shipped Early for a Birthday present. My 11 year old daughter loves it!
So happy the box was a hit!!
You shipped an 11 year-old girl lip plumper! In the beginning, your boxes were amazing! They have slowly declined in the past 2 months. You could have shipped a fun summer nail color or lip gloss. A head-band. Tropical smelling body lotion. So disappointed!
I'm so sorry for the delay in responding to this. I just now saw your comments. The lip product in this box was not a plumper. It does list collagen as an ingredient which we at first had an issue with. We addressed this with the manufacturer who revealed that the amount of collagen was so small that it only works as a moisturizer, not as a plumper. These have been so popular in our teen boxes and we've had so many calls from the tweens saying they wanted a lip mask as well which is why we chose to include it in this month's box. We tried the product ourselves before making the decision to include it...
I bought this subscription for my niece for her birthday and Christmas present for the year and this last box was her favorite! She sent me a picture with the biggest smile with all her goodies!
I got this subscription for my 10 year old daughter. She is thrilled to get mail just for her once a month. The items included are very age appropriate, and the message in each box is up lifting , and inspirational.
My granddaughter loves the items she got this month. One suggestion: There was a head band in the box, which they think might be a shower band, but are uncertain. Maybe you could put a little card in the box describing what is included. Obviously, some items are labeled, or are clear as to their purpose, but some are not.
My almost 10 year old loved this box! Said the earphones were perfect (better than her air pods). We now have friendship rings, she gave me the L and O to wear. Super cute and a fun surprise. She’s looking forward to the next box!
My daughter loved the butterfly theme of this box!
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.