Q: When is my subscription going to be shipped?Asked by Christopher C., September 2020
We ship new subscriptions the first week of the following month. If an order is placed in the middle of the month the following month within the first week will be the date of shipping.
Q: When is my subscription billed?Asked by Christopher C., September 2020
Q: What is the last day that I can subscribe to get this month's box?Asked by Christopher C., September 2020
Terrible customer service. I reached out asking about my gift that I purchased for my mom for Christmas. I got a response saying that the box should have arrived and they will send one immediately. Then that box said it was delivered, when it was not and I reached out 3 times after that with absolutely NO response. My mom loves brittle and I was looking forward to her reaction when she received this, but unfortunately it never came. To this day no response.
This order was for 3 months. We were notified that the first order was not received and answered the email sent via customer we then rushed the 2nd order asap ( even have tracking showing delivery on January 19th. An email was sent to us again asking the same question which was answered in the first email??? We offered top customer service and also mentioned we were adding another month to the roder as an additional thank you, but still got one start???? We have been online for over 12 years and shipped hundreds of thousands of orders and yes this happens. If we ever make an error we are quick to resolve it