Succulent plant arrived damaged. Leaves are all falling off. The soil was way too wet. Have been drying it out as best I can. The cactus appears fine. I hope the succulent survives but verdict is still out. It was packed well but shipping took too long. I liked the socks and the dressing. The moss was way too wet also. Took two days to dry that out. I think you all erred on the side of worrying it would dry out before it got here so over watered. Just went and looked at it. The succulent looks better than it did. Maybe it .won't lose anymore leaves/
We are so sorry to hear your plant was damaged. :( We will certainly be contacting you to resolve this. Although we use USPS 2-3 Day Priority shipping, it appears yours took longer than expected and may have accumulated moisture, as we don't actually water before shipping as a general rule. We also really appreciate your feedback as we are always looking to improve and deliver a product we are proud of. We'll be in touch soon!
(We have since modified our packaging materials, i.e., no longer using moss as a main packing ingredient, to avoid any moisture issues.)