I still haven't received my box?
I purchased a gift subscription in early July. After hearing from my recipient that it never came, I emailed The Desert Box to ask about my order's status. I didn't hear back for several business days and tried a different address. They finally responded and informed me that, due to their shop moving, it wouldn't be mailed out until mid-September (I was supposed to have received an email about this, but never did), and they offered me a coupon for another purchase. But that won't make up for my recipient receiving her birthday gift so late. I asked for a full refund.
Purchased this box because I enjoy plants, even spent the extra money to get it shipped to Canada. 1 teeny little plant that is literally 1 inch tall..
It came in such a way that the plant was squished between the planter and the wall of the box and it was bent 90 degrees. I had to re plant it. I regret this purchase.
The plant was dead when I received it
Hi Heather! So sorry about your latest shipment. Unfortunately, we cannot control what happens from point A to point B, but if you send us an email at email@example.com we would be more than happy to send you a replacement on us!