I bought three boxes for my mom for Christmas. The first one came and the second two never did. I contacted the seller multiple times with no response and finally contacted CrateJoy who were able to give me my money back. Thank you, CrateJoy.
I paid for 6 boxes. I have received two. I should have received 4 at this point. I communicated with the seller about the first box I didn’t receive; she said she would send a replacement. Nothing was sent. I sent another email when I hadn’t received 2 boxes in a row, and I have not gotten a response.
I decided to give this box a real go, and signed up for the 6 month pre-pay option (as it offers the best deal). I really enjoyed receiving the boxes, it was very exciting when they came. Unfortunately after the first three boxes, they stopped showing up. I gave it a bit of time as I know things can happen with the uncertainty of mail or even personal issues, however after a while I decided to email the Ellie Mae Box. Never heard back. Three weeks later, I tried again. Nothing. After that, I canceled my subscription before it auto-renewed, and I received a cancellation email from a different Ellie Mae Box email address. So I tried emailing that one. No reply. I am now out $150. I would suggest not subscribing to this box as it's a gamble whether you will receive it or not, and contacting them does not seem to work.
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