Q: How about shipping during winter months to colder areas like northern Alberta?Asked by Amber K., November 2019
My first plant was not well upon arrival. They replaced it with another one weeks later and this one looks lively, smells great and is ready for my window. They will help you if you have any issues with incoming herbs. I'm looking forward to the continual growth and future plans for my sage plant. Thank you!
This was my 2nd shipment from the herb club and this is what I got! So dissatisfied! Basil dead on arrival. This product is garbage, don't waste your money! Unfortunately I paid for 3 months in advance, so even though I have cancelled I must endure another shipment from them.
We will do everything possible to fix this situation.
I just sent you an email so we can get a replacement sent out.
I hope you will give us another shot.
Plant came as expected. No complaints.
The rosemary plant was healthy and beautiful. Can't wait for the next one.
Got my first box. Much bigger than expected. Yay! Great shape and healthy.
Love this months herb! I’m look for a hobby and this is a great start!
This is a very nice and gorgeous plant! However I live a bit far and it didn't arrive to me in the best state. These lovely people refunded me immediately! I love their customer service.
I received the Lavender plant. It was much bigger than I thought it would be! It was very healthy, packaged well. It also came with a little card that explained care instructions and general information about the herb. Very satisfied!
Very happy with first box. Instructions and care guide easy to follow. Plant was alot bigger than I expected. Beautiful plant and very healthy. Cant wait for my next box
I received my Pineapple Sage plant yesterday. It was well packaged but looked rather sad. I took it out of the package, watered it and placed it by the window. Today, the plant looks even more miserable and I'm concerned about its health. I hope that it can recuperate from the shipping otherwise that would mean that I have wasted my money.
I apologize for the condition of your plant. We had some hot days this month that caused issues with some orders. We have a guarantee on all our plants, so we will always replace any damages. We have a replacement Sage Pineapple that is expected to ship out to you this week.