Q: How about shipping during winter months to colder areas like northern Alberta?Asked by Amber K., November 2019
My first plant was not well upon arrival. They replaced it with another one weeks later and this one looks lively, smells great and is ready for my window. They will help you if you have any issues with incoming herbs. I'm looking forward to the continual growth and future plans for my sage plant. Thank you!
I just got my first box and I was impressed! I got a beautiful plant with details of what my plant was and what I it needs to thrive. I can't wait until next month.
Plant came as expected. No complaints.
The rosemary plant was healthy and beautiful. Can't wait for the next one.
Got my first box. Much bigger than expected. Yay! Great shape and healthy.
Love this months herb! I’m look for a hobby and this is a great start!
I like the box, but my thyme was in rough shape when it got to me. While the freebie was nice, skin care seemed out of place with an herb box. My thyme is trying to bounce back and I look forward to next month's plant.
I enjoy getting these plants. However they often are in rough shape when they arrive and die within the month. I don’t know if that’s me or the quality of the plant. ☹️
My Sage plant dead in 3 days.
I bought a 3 month subscription for my grandmother. The plants arrived dead.
The company refunded the final shipment when I canceled. No hassle but they didn't refund the full price.
Customer service seems to be fine but, they are unable to execute on the promise of the product. If your goal is to mail herbs, ensuring that they arrive not dead is kind of the bare minimum.
I'm very sorry to hear about your experience with us. We offer a 30-day guarantee on all our plants and we would like to send you replacements for the ones that did not survive. I will follow up with you via email.