Q: Hi but I ordered this box twice and both times the order was canceled and I was refunded can you please place my order and look further into this problem thank you BasmahAsked by Basmah A., March 2021
Hi, We can not ship internationally at the moment and we will let you know as soon as we are able to.
Q: When is my subscription billed?Asked by Johnsen E., September 2020
Your subscription is billed every 11th of the month for month to month subscriptions.
Q: When is my subscription going to be shipped?Asked by Johnsen E., September 2020
Subscriptions are shipped around the same date of the original order.
Q: What is the last day that I can subscribe to get this month's box?Asked by Johnsen E., September 2020
You can subscribe up to the last day of the month to get the month's box
They never shippped my box. I bought it on 8/23. It never shipped. Then they wanted to renew my subscription on 9/11 when I never even received my first package. They never responded to any of my messages and still have no refunded my original charge. Awful!
Absolutely horrible service.
Claims it will ship in 24 hrs (or within 2-3 days,not sure which is true)
It’s been 10 days and my box hasn’t shipped.
I’ve sent notes and got no response.
This was a gift box for my kids to receive prior to or the first week of school.
That’s not happening.
I’m canceling my order if it doesn’t ship today.
And if it doesn’t ship today, then I’ll never order from this site again!
***Follow up*** I never heard from anyone on this so I cancelled my order.
I’ve ordered a similar box from Amazon…it arrived the next day!
I ordered this over a month ago for my granddaughters birthday and it still has not even shipped. A 3 month subscription and it hasn't even shipped. I will NEVER order from cratejoy again. Only did so at my granddaughters suggestion for a package she liked. I should have known better! Only order from known, established, companies.
I had 3 subscription boxes for 3 of my boys. They absolutely loved them. I am only canceling to take a break for now. My boys have not finished all of their boxes and they are just piling up in all the munchie box goodness. Customer service was excellent when we had an issue with 1 box. Wasn't a huge issue but they were still AMAZING! I think the value of the boxes were worth every penny. My kids were excited every month that they came! I would definitely recommend to anyone with kids!
This was a cute box I received as a gift but the snacks were too small and seem like I could buy them at a store for cheaper but over its okay
This box is by far the best snack box I’ve subscribed to. I got so many different Munchies and every month gets better and better!
I recieved this as a gift and I LOVED it 😍 it says 50 snacks but I received 57 and they were all fresh and yummy 😋
I purchased a one year subscription for my daughter and she loves it! She can’t wait to get her box in the mail each month. This is my go to gift for everyone now.
Great Variety! Was very happy with my box
UPDATE: I ordered a box for my birthday because I LOVE snacks! It took about a month to arrive and to my dismay it wasn't the box of snacks I was hoping for. I guess in my joy of ordering, I opted for the wrong style of box. Long story short, after my not so lovely first review, Cora contacted me. She then posted the correct box to me the very next day. Only it went missing somewhere along the way - Either someone else had the munchies or it was lost in the universe of the mail system. Yet again, Cora mailed me out a box. It arrived today and I think I have half the box sampled already. I will most happily be ordering this box again and may even opt for a long subscription!! Thanks Cora :)
Thank you for your feedback. Just so we understand what went wrong, did you not want a Mexi-Munchies box? That is what is reflected on your order which is why we sent that box. If thats the case, please send us an email and we will gladly send you the box you intended to purchase. Customer satisfaction is our number one priority. As for shipping we have since found a better carrier that typically takes 3-5 days to get our packages to Canada.
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.