Q: How do I change the bra size??Asked by Michelle B., December 2019
Please email us your updated sizes- your stylist will notate your account. Thank you!
The Lingerie Box
Q: How do I change my bra size??Asked by Michelle B., November 2019
Please email us with your new size and we will update your prefernces. If you need to determine a best size – your stylist can call you or correspond via email, whichever you prefer.
Please let us know if you have any questions.
The Lingerie Box
Q: Gow do I change addressAsked by Faye S., July 2019
Please log onto your Cratejoy account to modify/ update ashipping information.
Please log onto your Cratejoy account to modify/ update shipping information- or you can also send us an email at. Please include the full name of the subscription.
Q: How do I cancelAsked by Faye S., July 2019
Please email customer service to request cancelation of your subscription.
Cancellation must be processed 14 days before next box is shipped.
Hello Faye - please log onto your Cratejoy account to modify any subscription details. Thank you.
Great customer service. I emailed them after my order to explain I'm an 'off' size. Quick response and an awesome set that fit me.
I haven’t received the products
Hello Ms. Pougy,
We are saddened you haven't received your box as of yet. It was sent some time ago and the tracking number was issued when it was shipped. Unfortunately in shipping internationally , the package has to go through customs of that country and the customs clearance is beyond our control.
We have noticed more of a delay due to covid, of shipments/ imports arriving to us as well. We will keep an eye on the tracking and please let us know when you receive it, as you we want to be sure you have what you ordered through us and we are excited for you to see the items.
When you do receive it-please also let us know about the fit of...
This box was OK, but the underwear were too big and the bra just didn't have a nice fitting. I would love to see more items like the picture on your website.
Every month I'm looking forward to the box. Excellent quality and variety of things. Very satisfied with the subscription.
I love the colors and lace! The bras are all sexy, lacy, and fit wonderfully! I like the panties sit gigh on my hips. I need hi cuts or hipsters after c-section scars. They fit well, and look sexy and lacey! I have been delited with all the boxes you've sent! Keep them coming!
I have been experimenting with subscription boxes recently and for the most part i have not yet had an experience that wow'd me until my Lingerie Box arrived. PERFECT!!! The quality was noteworthy and the fit was incredible...I would post pics if I could! Pure candy, I hope my next box will be even better because now I can barely wait.
I loved it!!!
My lingerie was exquisite and fit perfectly! Love it!!!!
Super excited for my next box! IM ON ASSISTANCE AND THIS IS THE BEST THING FOR ME SINCE I LEFT MY CHEATING EX HUSBAND!!!!!!!!!
The bra/panty set was absolutely gorgeous and fit perfectly! I was considering canceling after the first month (I had a coupon for 50% off the first month) but I am so impressed with it I decided to keep my subscription.
*And bonus it shipped in a red bag so your neighbors won’t see a huge “LINGERIE BOX!!” Lol I was a little worried about that. That’s what happened when I used Adore Me.