Nothing I hate more than swindlers...
by Mary written last month
Like the previous handful of reviewers in the last several months, I too (well, my sister) never received any shipments, but I was billed pretty promptly. I noted that you can't actually purchase anything from this seller anymore through CrateJoy, so they must have caught on. I suppose I'll contact them (CJ) about a refund since I don't exactly have any faith that Monthly Burn will ever reply.
No shipments ever sent
by Michael written 2 months ago
I purchased a 3-month gift subscription to The Monthly Burn as a Christmas present for a friend in December. No shipments were sent out in January or February. I've contacted the seller multiple times and never gotten a response. Save your money and the headache and find a different product.
Purchased as a Christmas gift
by Lynnette written 3 months ago
I purchased this as a 6 month subscription for my daughter for Christmas. She has never received her box. Have sent several emails to seller with no response!
DO NOT BOTHER.
by Nora written 3 months ago
I never leave bad reviews for things, but it felt wrong not to say anything and warn others about my experience.
While the concept of Monthly Burn seems great, I wouldn't be able to speak for the products because I never got either of my boxes. First box I never got because they entered my address incorrectly. Second box they just never sent for whatever reason. I tried to contact them, but it took me weeks to get one reply from them each time. Each of their two emails, they were very dismissive, very short with me, and they ignored my concerns even though they never sent me anything that I paid for.
I eventually had to have Cratejoy's customer service step in. Cratejoy did inform Monthly Burn to contact me within 2 business days, and Monthly Burn never reached out to me at all the resolve the issue. Eventually, Cratejoy customer service was able to issue refunds for both of the times I was charged, and I now understand that Monthly Burn is under review with Cratejoy on whether or not their business partnership will continue since similar complaints have apparently been made.
I imagine this box is great for anyone that never has to contact the Monthly Burn or get an issue resolved, but their staff was so uncaring, so unresponsive, and clearly only uninterested in standing behind their service. So don't waste your time and don't waste your money. I recommend looking for another subscription box for candles.
Such a lovely box!
by Jessie written 3 months ago
This is a great box for candle lovers or anyone who needs to re-up on their candle collection now and again. The air plant is such a nice touch! I also love that the candles come with information about the scents.... really great box.
by Brandy written 4 months ago
Very disappointed. My November box came and one of the candles was broken. I emailed a picture immediately and was told it would be replaced immediately. Have emailed 3 more times as I’ve never received a replacement. Wondering if this is because I cancelled my memebrfship. Disappointing as I was going to resubscribe after the holidays. I’m won’t now with this seller and will found another seller who honors replacing broken items like other sellers do!
Makes a great gift for Candle Lovers!
by Erin written 5 months ago
These are high-quality candles with great seasonal scents. I got the original, pictured above, which includes (2) 8oz candles plus cute matches built into the packaging and an air plant.
Amazing scented, long burning candles
by Sarah written 7 months ago
I love candles and burn them daily, which means I buy them all the time. Sometimes candles I pick up are great, and other times they're not, but The Monthly Burn has consistently been amazing. I prefer candles with a stronger scent and these fit the bill without being overpowering. I love the seasonal scents. They burn long and evenly. High recommend this box! The price is reasonable, especially if you purchase 3+ months of the box.
by Victoria written 9 months ago
Oh I am so excited to receive my package every month. Amazing each candle last me a month. They smell awesome I have told many of my friends about this candle boxes. Thank you for your great smelling hand poured candles.
This is the Candle Subscription you want
by Kathleen written last year
This subscription is an excellent value. Lovely candles, great scents, perfect pairings for the whatever season we are in. My house has never smelled so good!