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I'm an active customer, I have to say I'm seriously impressed! I bought a box but had an issue because I needed a faster shipping option, they helped me and delivered a box in 3 days. I'm also really stoked for the Holiday/December box because it has the HeroClip, that thing is seriously awesome. I have the mini and excited for this one because you can use them to hang literally anything!!!
Thanks for the kind words, our product team and product testers spend a lot of time researching, planning and testing gear. We have changed alot of things in terms of customer experience and product sourcing this year!
Worst customer service ever. I've been trying to cancel for months and they keep shipping and charging me. I should have read more reviews because this seems like a common problem. The content in the boxes was fine but the experience of trying to cancel the subscription has completely soured me on the whole business. So frustrating.
I ordered the Holiday box but it was stolen, I wasn't able to get any insurance coverage from PayPal or Nomadik but either way, wasn't their fault. I thought I'd give them another shot but the January box fell short.
The quality of the bag might be nice but overall, I don't think it matches with what I thought the brand was- as I will not be taking this hiking or camping. And with only 3 items (4 if you count a pin) - I feel like it left something to be desired.
Customer service is absolute garbage, I attempted to cancel in November, due to my budget changing, which never happened (and they never sent me an email confirmation of my cancellation request). Immediately after I was charged in December I reached out again asking to cancel, I also sent out another email asking to cancel that months box and be cancelled and refunded since I had already tried to cancel - which was ignored. My cancellation request was responded to with an offer that they would refund me for half of the current months box if I stayed on for two more months, I never saw this email and they apparently took my lack of response to mean that not only did I not want the refund, but that I no longer wished to cancel since I was just charged this week for another month. I'm out nearly $80 for boxes I didn't ask for and for however many more months they're going to continue failing to cancel my subscription.
I shop online regularly and have ordered several subscription boxes from varying companies.
I believe Nomadik is a scam.
All sales are final, and customer service is nearly non-existent. There is no phone # to talk to a live person, and they never directly answered my questions or resolved my concerns through the emailing process. I had to dispute charges with my bank in the end.
Please support another company, and don’t risk doing business with Nomadik.
This is absolutely the worst.
Hi April- first I'd like to apologize as this is 100% our fault, the reason for this is we grew fast and didn't have enough Customer Experience reps to help. In the last 6 months we have: grown our Customer Experience team 2X, updated our return policy to provide 100% money back guarantee and brought on dedicated resources to manage our Cratejoy Marketplace listing- as this is different than our regular website.
Thought about this for a while. Signed up for 6 months, first being the holiday box. You can read the reviews and see what was in it. I packed it up and threw it away. Hopefully the next 5 months are better than the holiday hype box.
Hi Fellow Nomad! Sorry you feel that way, but we truly appreciate the feedback. The Survival Frog Rechargeable Hand Warmer (Retail $30) was one item in that box, this was one of our highest rated gear items last year! Also, FYI, we have a full money back guarantee now.
My husband had been looking forward to his Nomadik box because I had been hyping it up since I changed his monthly subscription to Nomadik from Sprezzabox. And what did he get?! A flimsy beanie, a pair of socks and a hand warmer?! Seriously?! Not even a welcome note or holiday message. Your company didn’t even do the barest minimum you are required. Such a disappointment.
The customer service here is horrendous. I cannot remember ever dealing with a customer service as poor as this. This is Business 101 and they are failing. In summary, they would not issue me a redund on my nomadik box, even though I cancelled it almost a full month before it shipped. The unwillingness to refund me my money and not ship the box to me says one thing - whatever it is they ship is well below the value of what I paid for.
Save your money and do business with someone else with actual values.
SERIOUSLY STOP IT NOMADIK!!!! I cancelled my subscription the same time I wrote my last review, January 29th! Well before the renewal of February 5th! AND YET YOU STILL CHARGED ME!!! and deliver another PATHETIC, USELESS BOX!!!
And let me guess, my issue will not be resolved, right??? and, I will not receive a refund??? Because your company lacks coordination, integrity, ethics, appropriate marketing, basic business standards!
I will send out a complaint to BBB and I suggest others do so too:
I would not recommend this to anyone. Very poor customer service and the products you receive are not even remotly worth the cost of the box. I have had this for several months and dont not recommended spending your money on this box. Most recently recieved a useless multitool and a survival credit card that will also never be used.
Hi Cody- In the last 6 months as we have rapidly scaled up, we have improved our process for curating themes and slotting gear in the box. In addition, we have grown our Customer Experience team 2X and updated our return policy to provide 100% money back guarantee :)
Curated with multi-functional gear, top-notch brands and an outdoor challenge to match. This theme is guaranteed to improve your adventures regardless of the season. Inside is: HeroClip, Survival Frog Pocket Stove, Nomadik Multi-Functional Neck Gaiter, Gear Aid Ni-Glo (glow-in-the-dark gear marker) and (1) Alpine Starts Instant Coffee and (1) Alpine Starts Instant Dirty Chai Latte + FREE SURPRISE STOCKING STUFFER.