Resubscribed but unhappy
by Kim written Jan 05, 2018
I ordered before December 14th and received the Weekend Trek Box (before Christmas, so kudos for that) but cancelled before receiving my box because I didn't think that I would be able to afford the next month. After receiving my box, which I was happy about, I resubscribed and hoped to receive the January box. Well I had a box arrive today (Jan 5th) and the only problem is that it is the exact same "Weekend Trek" box that I received last month. I don't understand why I received a December box in January when I resubscribed after the 14th.
Impressed with customer experience
by Blake written Jan 05, 2018
I’ve received some rad gear for my camping and hiking trips like a dry bag (the “defend against the elements” box was epic!), inflatable solar light, the best skin repair product I’ve ever used (BLDG active), top notch purification drops- most of these products I didn’t know about before. I didn’t think I “needed” anything else, but after getting things like the solar light I don’t have to worry about buying and packing enough batteries or charging my power pack (which is a pain in the butt). The BLDG skin repair is one product that replaces aloe, Neosporin, peroxide, and after-itch so now I need less stuff and my pack is lighter. I can tell these guys do some real testing and put thought behind the gear and which brands/products go together in the themes. The thing I’m most stoked about is last month my box said it was delivered on the tracking but I didn’t get it, I reached out to them and they sent me a new box for free, this whole process took less than a week. It’s cool to see how these software companies take feedback data and use it to improve their product and service over time!
Great Box (in my opinion)
by Matt written Jan 05, 2018
First of all, it should be noted that I've been through a lot of different subscriptions; I've tried all the outdoor boxes and some other random ones. The Nomadik, in my opinion is the best due to their combination of: consistent delivery times, not shipping junk/samples, and innovative gear. I’ve never had a box with a Satisfaction Guarantee like Nomadik, and my experience with customer service has been good. I’ve been subscribed for 9 months, in September I got the Opinel knife (which is a great product), but I already have the exact same knife, they sent me a hammock as a replacement and I didn’t even have to send the knife back. On my customer service request it did take them a day and a half to respond, but they say 24-48 hour response time on the website.
Did not arrive in time for holidays.
by Erin written Dec 24, 2017
I ordered the Christmas box Dec 5th for my father. The item description guaranteed delivery by Christmas, and I paid ~16$ for shipping to Canada. I received a tracking email and number which shows the box was accepted by USPS on Dec 19th, but as of yesterday December 23rd, it was still in a distribution centre in California. Currently it is in transit but it does not look like it will be here in Ontario for Christmas Day tomorrow. It will be embarrassing to show up empty handed Christmas morning, and I wish the company had been better at managing their orders this month, especially since I had ordered early in hopes that the box would have more time to arrive before the Christmas rush. I am disappointed, but understand that delivery is not always easy to predict. However, if I had known that even with my extra shipping cost I would not have a gift to bring to Christmas I would have skipped this gift and gone to pick up something else. Two stars because although I understand delivery is not within the company’s control, I feel as though if they had had the foresight to send out the packages earlier this would not have been an issue.
SAME PEOPLE ARE WRITING POSITIVE REVIEWS
by Shoni written Dec 22, 2017
Now that this company has screwed me on shipping something in time, I'm scrolling through all their reviews and seeing the positive ones are all written by the same three names - Mike, Chere, and Jim. This is so effed up. Cratejoy should be paying closer attention to companies that scam customers.
Disappointed in lack of customer care
by Shoni written Dec 22, 2017
I specifically chose this company based on their guarantee to deliver a box before Christmas. They confirmed with me individually, when I sent a message, saying the box would ship the SAME DAY I purchased, 12/19, and arrive in 1-3 days. Then I received a form email a day later saying the same thing. Today is 12/22 and I got an tracking notice saying the box will arrive on 12/26. When I searched the tracking history, it showed that the box wasn't even dropped off at the post office until 12/21. Total lack of care. I have emailed them 3 times today, trying to get them to correct this by overnighting a new box, but they can't be bothered to respond. I will be canceling this subscription for sure and refusing this item when it arrives. Very disappointed, do not order from this company.
high value compared to the cost
by Megan written Dec 20, 2017
I'm impressed with the level of value in the boxes and it's all unique gear I wouldn't of thought of and I wouldn't have found at my local REI- perfect gift for people that are hard to shop for or that "have everything" when it comes to gear. I needed an expedited box because it was a last second gift for my son, Nomadik expedited the shipment and it arrived in 2 days for my son's birthday. He was super stoked!!
Suspicious reviews; No customer service!
by Beth written Dec 15, 2017
TLDR: Truly HORRIBLE customer service. Many of the 5-star reviews they've received seem suspect.
DETAILS: I like the products and curation of Nomadik box, but I have to give them just 1 star based on my 3+ months of trying to get customer service (CS) to resolve an issue:
When I had 4 months left on my subscription, Nomadik had a sale. I extended my subscription, prepaying for several months. However, instead of them extending my sub, they gave me a second account, and so for the 4 months remaining on my original purchase I got duplicate boxes!
I contacted CS immediately upon receipt of the first duplicate box. Patrick from Customer Service promptly said they would correct the problem.
Second month...duplicate boxes again. Wrote to CS, No answer for two weeks. Then Patrick responded saying:
"Sorry for the delay, we recently switched platforms to manage our customer services tickets, it’s come to our attention that there was a transition period where some tickets went MIA. This completely slipped through the cracks, and it’s 100% unacceptable...If you want to cancel the subscription(s) that’s totally understandable. If you decide to stay and allow us to make this right, this is what we’ll do:
1) Can the shorter one which we were supposed to do
2) We’ll issue you a partial refund for the one you keep active
3) And we’ll mail you out another box free of charge."
Note that Patrick acknowledged Nomadik did not correct the problem as they had promised in his previous correspondence! Nevertheless, the rest of his response sounded great, right? I responded, accepting his 3-part plan.
Third month...yup...Another duplicate box! More emails to CS (general contact email) and to Patrick specifically. All went unanswered. At that point I gave up and just waited for my set of duplicates to arrive on the fourth month, which, of course, they did.
I cannot comprehend how a company thinks it can exist when providing such abysmal CS.
If you read all the reviews, (which I highly encourage,) they seem to fluctuate between people like me who have had horrible experiences with CS and over the top reviews that sound like outright advertisements. I don't think I've ever read reviews elsewhere that talk about topics like "win great prizes," and "refer a friend," etc., etc. It's clear that a small group of people are writing multiple 5-star reviews. For example, four of the 5-star reviews come from people who are named Patrick! Coincidence? You decide.
by Chere written Nov 25, 2017
I am super pleased with the Nomadik boxes. I have been a subscriber for quite a while and the quality of the products are fantastic! The customer service is top notch and responds quickly to emails and requests. I will definitely continue with the 12 month subscriptio(n for the best value. The 1% to to planet was also importan(t to me and well as products that were environmentally conscious. The consistent delivery as promised is impressive! ( Many products are useful at home as well!)
Fantastic Produts and Customer Service!!
by Chere written Nov 23, 2017
Thumbs up to the Nomadik group!! I am super happy with the quick response to questions and delivery,everything just as promised. Product research is impressive and every item I found to be quite useful on many outdoor trips and even to the beach and international travel. The products are very high quality and have now sent them as gifts.Definitely the best subscription boxes I have tried and will continue on the 6 month program for the best value! Love the 1% to the planet as well...