Q: I just received my first shipment and two of the three itmes were broken. Please replaceAsked by Anthony D., July 2020
please accept our apologies for the inconvenience. We pack every product with care and we are sorry you could not enjoy our goodies. Please look for an email from us with directions on refund and replacement.
Q: Hello! The recipient of my order just received her first shipment and noticed it did not come with a sauce. Please assist!!Asked by Allison B., June 2020
Received a prompt response! Excellent customer service!
Q: I paid for a 6 month subscription back in March. I received a box in March and nothing since. I've sent 2 requests for information and haven't received a response. Asked by J Y., May 2020
I just received a response. They are sending out the 2 missed shipments.
Q: Are the actual sauces (or the ingredients to make them) included? I don't see any sauces or ingredients in the pictures.Asked by Meghan W., April 2020
Yes, one ready-made sauce is included with every shipment. All the sauces are imported from Italy and made with only natural ingredients.
Didn't receive a June shipment. I paid for a 6 month subscription last March and didn't get an April shipment until mid-May. The products I received were 2 bags of pasta and a small jar of sauce. The pasta was 1 month away from expiration.
We are an Italian family that eats pasta almost every day, and getting high-quality pasta from this subscription is definitely worth it.