Reviews (64)
- Reviews for this product (58)
- Reviews for this seller (6)
This product sucks
Jan 15, 2023
Ashlie N.
All of the boxes I have received have sucked the last one was missing half of the products none of them have been worth the money
Verified Purchase
Hi Ashlie,
Thanks for your message. While we understand you weren’t pleased with any of the 4 boxes you received, this is the first time we’re hearing about your concern. Had we been privy to your concerns we could have addressed them for you and future subscribers. We don’t take a one star review lightly with negative shipping reviews, especially since we’ve shipped each of your boxes within 2 days of ordering. It seems like theirs more to your concern and we’d love to hear and address your issues directly.
RIP off
Dec 22, 2022
Debbie H.
I renewed my subscription 11/28 and received the confirmation email and that was it. No boxes have been delivered. I HAVE reached out to customer service several times and I am getting no where. Save your money and don't buy anything. Check the reviews on TrustPilot.
Verified Purchase
Hi Debbie,
Please update your review as we have been working with you directly. We also are waiting to hear back from cratejoy on your specific concern. Thank you for working with us to contact them. FYI we are not on Trust Pilot that is not the Pink Sugar box, different company.
Horrible products - ripped off
Aug 31, 2022
Laura M.
Horrible. Not worth the monthly fee AT ALL. I feel completely ripped off and am trying to end my subscription
Verified Purchase
Hi Laura,
We apologize your experience with the Pink Sugar box over the past 7 months is not what you expected, this is the first time we are hearing about your concern. We will reach out via email to see how we can better serve you.
Review
Mar 31, 2022
Hilary W.
I was not impressed with this box. Very disappointed.
Verified Purchase
Hi Hilary,
We are so sorry to hear that you were not please with your box. We understand our box is not for everyone and every box may not be your favorite. We try our best to offer a variety of brands. We'd love to hear more about what you would like to see in our boxes. Please feel free to email us.
Thanks for the feedback.
Disappointed
Mar 10, 2022
Lacy S.
Very disappointed in this box. Please do not send covid kits, this is supposed to be fun.
Verified Purchase
Hi Lacy,
We are so sorry you were disappointed with your box for your niece. We appreciate you being a subscriber for the last 4 months. While we try our best to make every box fun and perfect, we of course can't please every single subscribers needs every month. The go travel kit was not a covid kit, specifically those getting ready to travel because it's starting to be safer to do so. I apologize you weren't happy and we will be sending you something special.
Drugstore items
Jan 04, 2022
Daphne M.
Terrible,cheap low quality items ...Considering the competition out here-I have over 6 other beauty subscriptions-im embarrassed for the people running this box subscription...I have given it many chances to improve and for some reason it gets worse
Verified Purchase
Hi Daphne,
We are very sorry to hear that over the past 10 months you were not please with your box. Our box is not only a beauty box, but a lifestyle box therefore it may not compare exactly with your other subscriptions. This is the first message we are receiving about your dissatisfaction, had we known there was an issue, we would have definitely taken care of your concern, we pride ourselves on customer service. We do not take a one star review lightly and appreciate your feedback, feel free to email us with any additional concerns.
Garbage
Sep 18, 2021
Manda J.
Complete waist of money. Such a disappointment. Got the premium box all it had was flip flops, facial toner, a reuseable bag, and a super fake necklace. Not worth $35
Verified Purchase
Hi Manda,
We appreciate your feedback, however the premium box items are pictured in our listing, so you see exactly what you’re purchasing. This box is valued at $134 and each item on the listing is described and shows retail pricing. We understand our box isn’t for everyone and we do appreciate you trying us out.
Not worth it
Aug 04, 2021
Cheryl M.
Not worth it. Have tried to cancel several times, it won't let me. Cancel ASAP!! DO NOT CHARGE MY CARD THIS MONTH OR EVER AGAIN
Verified Purchase
Hi Cheryl,
We are sorry to hear that you would like to cancel and we understand the Pink Sugar Box is not for everyone. We will make sure your subscription is cancelled. Thanks for trying our box.
So sad was looking forward to better box
Jul 17, 2021
Jennifer B.
Realty disappointed I got a bunch of drink mixes I won’t drink!!!!!
Verified Purchase
Hi Jennifer,
We’re sad to hear you did not enjoy your box. We understand the Pink Sugar box isn’t for everyone. We try our best to make each box great by adding fun new items you may or may not be familiar with. It would be amazing if our subscribers liked every single item in every single box each month, but of course that’s not realistic, however we thank you for giving us a try.
Don’t waste your time, go to Dollar Tree
Jul 05, 2021
Marisa Z.
This was an extremely cheap, and flimsy subscription. I was deeply disappointed. I could of went to dollar tree for $5 for the items I received. Pretty bummed as the quality of my items were no where near the picture of examples given, I felt like I made a huge waste of money. Will not recommend.
Verified Purchase
Hi Marisa,
We are so sorry to hear that you didn't enjoy our box. We NEVER use dollar tree items in our Pink Sugar monthly boxes. Each month we carefully curate boxes with familiar and unfamiliar brands, this gives our subscribers the opportunity to try brands they may or may not be familiar with. We also pride ourself on shipping our boxes immediately (which is not the norm for subscription boxes), but we also see you've given us a one star. We are sorry you were displeased.
Disappointing
Jun 09, 2021
Tonya W.
This stuff is so disappointing. I have tried now for 3 months hoping it would get better and honest it's gotten worse.
Verified Purchase
Hi Tonya, we apologize your experience isn’t what you expected. We understand the Pink Sugar box isn’t for everyone and we appreciate your feedback and take your review seriously. Can you please provide us with more information about your experience and what we could have done better? We are always looking for ways to improve.
Could be better
May 16, 2021
Joanne S.
The little items in this box just was not for me. Can't wait to see what the next one brings.
Verified Purchase
I'm disappointed.
Apr 20, 2021
Vicky W.
For 20.00 a month that includes S&H, I expected a little more. I mean, an over priced tooth brush, these awful looking foils you put over your nails, Yuk! The bracelets for him and for her, I could purchase at the 99 cent store. The Other 2 items i could easily get at the 99 cent sore as well. I was really looking forward to this box based on the handful of pictures I saw on the Cratejoy website. But instead of higher quality items that appeared in the photos, what I received in my first box was not.
Verified Purchase
Hi Vicky,
We definitely don't take one star reviews lightly and we understand our box is not for everyone. The items you received in the April box are well valued, you can google the branded items to find pricing. The charcoal infused shower gloves you received alone are valued at $12.99. Although you received items YOU feel aren't valuable, please know that we do our best to support small business and showcase items you may have never heard of and your support helps them!
So bad
Dec 24, 2020
Nathalie L.
It’s ridiculous. Cup is chip at 2 places. A lot of junk....
Verified Purchase
Hi Nathalie,
We apologize you weren’t satisfied with your order. We do realize The Pink
Sugar Box isn't for everyone. Please be assured that we did not send you a chipped cup, this could only have happened in transit. I’m sure the post offices’ main concern was delivering holiday packages on time. We would be more than happy to send you a new cup if you like.