Q: Where does the box come from so I know when to expect it in the mail?Asked by Theresa W., March 2020
Q: How easy is cancelling a subscription?Asked by Jeff W., February 2020
There is no commitment here so you can cancel subscription at anytime!
It’s just one click of a button.
Pixie Box Team
I paid for a year subscription last December and the only send me 5 shipments and then stopped. I have canceled my subscription but cannot get in touch with anyone for a refund of what has not been sent to me. Please read the reviews and know canceling is easy but getting your refund is not. Also getting your monthly box is not to be expected either.
Q: I had signed up for and paid a year subscription and y'all stoped sending after June. I have emailed numerous times, waiting for my refund Asked by Misty D., September 2020
Q: How do you go about getting the donut box my daughter would love it !Asked by Gacha G., May 2020
I had signed up for and paid for a year subscription in December but canceled my subscription on September 4th because they had stopped sending my monthly boxes in July. I have tried unsuccessfully to receive my refund for what I have paid and not received.
The box is really cute and my daughter loved it. I paid for a 6 month subscription. I still don’t have the August box, which I was told was delayed due to Covid. I finally got an email that the label was printed on 9/5, but it hasn’t moved since. The email address (only form of contact I can find) is now returning undeliverable. Very disappointed.
I was very excited to get my daughter a six month subscription for Christmas last year. January's came without any issues, but it was all downhill from there.
Several had delays with shipping with no contact from them about it. One month I contacted them because it was mid month with no word from them. When they finally answered, they made false promises about sending extra stuff to make up for it and some random excuses about their delay.
Never received the extra product, which is fine (I wasn't needing anything extra, just wanted the box) but pretty crummy to promise a bunch of stuff that you didn't follow through with.
It'd be one thing if it was only involving me, but my daughter was pretty letdown. One month they advertised a box on Instagram and it was nothing like the box we received. Another disappointment. This last box had some things that were on the slip of paper listing of the contents, and replacements for other things.
To top it off, when I have tried contacting them after the issue of the extremely delayed box, they never reply now.
As someone who owns their own business, I'm in shock that there is another entrepreneur okay with running their business like this. I'm fairly easy going and understanding, but these people need to take a hard look in the mirror and decide if this is the kind of job they should have. Will never subscribe with them again.
This box was perfect for my 8 year old and would be great for tweens. The box my daughter got was the Donut box & it included all the little things that tweens love. There is a cute little hair straightener that is perfect as she can learn (with supervision) how to use it. A Donut purse, coin pouch, markers, box of pencils, 2 face masks and I'm probably forgetting something. Definitely worth the price!
They never even sent my item out after a severe delay . Wish I would have recieved it to give a review.
My daughter absolutely loved this box! She is 9 years old, and a little diva! She’s yet to be disappointed with the box, and I’ve yet to be disappointed with the value!
So let me tell you my story I buy it as a gift and asked them when it will arrive they said fourth of every month I said alright than it’s the end of the month and they didn’t even contact me or emailed me
So I asked them for a refund and they ignore it and I decided to send them another email that I need my refund and if you didn’t iam gonna contact my police department so I hope they give be back my money
Plus it’s not my mistake if they send the box I will never ask for refund
I hope they understand my situation that iam a student and I need it back or send the box I don’t just give me what I paid for and if you didn’t give me a refund
I hope they see my email and don’t ignore it
And answer my emails not one email
Thanks for reading and have a nice day please read it before you decided to get to where I get thanks again people
My daughter loved it came with lots of stuff she was digging forever getting stuff out. The shipping took a while but it still was very good.
The box never ships correctly and when you email pixie box you get emails with attitudes about tracking numbers.. which I never get unless I request them. And sometimes i never get a tracking number.. they send an email when they take your money, but nothing in regards to shipping on a consistent basis.. I should not have to plead to get shipping infomation.. pathetic business practices..the items are wonderful, but not worth the hassle anymore
Not only was the box late which I ordered especially for Easter for my daughter 😑 but it also didnt come with nearly as much as I though it would for the price just a few lip glosses (one peep Chapstick) some erasers 2 pens a face mask a (cheap looking) bath sponge? And bath bomb....the furry bunny purse was probably the nicest thing in this box which the box was huge and the amount of paper grass in it kind of wasteful for as small and minimal as the items inside. Over all it was an ok box just wasnt what I expected and it arriving the day after easter really bummed me out. I probably won't order a pixie box again but thank you for an easter themed box my daughter is still excited of course to receive some cute little goodies
Our July Box is screaming for ICE CREAM!!! This is the perfect box of goodies to keep you cool in the summer! This box is packed with a cute ice cream truck cross body bag, an ice-cream cone cup, hair accessories, and some fun surprises from our friends at DA BOMB bath bombs and charms from CHARM-IT!!!
Our June box's theme is all about cactus!! Stay looking sharp with a cactus cross body bag, get refreshed and fill up your cactus tumbler, don't forget to pamper yourself with a aloe-cactus facemask! There is also more surprises from our friends over at CHARM-IT and PETITE 'N' PRETTY!!
Our April box which ships in May is all about Watermelons and all things fruity! This box brings you a watermelon cross body bag, a fun watermelon nightlight, watermelon lollypop pen from OOLY and much more surprises from our friends over TOP TRENZ and Fashion Angels! This box is so much fun and perfect for the summer!
Take a peep at our March box! This box is a perfect gift for easter bringing all the easter fun with a faux fur white bunny cross body bag, some of our favorite flavored "peep" lip balms a giant carrot squishy and much more! This box will be hopping its way to you by April 4th making it just in time for a perfect easter gift for your little one!
Our February box's theme brings you all the pop and all of your favorite movie night favorites!! Introducing our fresh popcorn cross body hand bag, along with soda pop flavored lip balms, and much more surprises to compliment your bag!!
Our January box's theme is about hearts and brings you so much love to your door step. we designed this box in spirit of the love month! It packed with a fun furry heart shaped cross body bag, fun heart socks, our favorite lip balms, bath bombs from Crayola, and much more!!!
Our December box's theme is all about donuts and everything sweet!!! You'll get a sprinkled donut cross body bag along with donut and cake face mask, some exclusively designed make-up brushes and more items to compliment your bag!!!! This box is literally full of sweet treats and sprinkles!!
Our November box box's theme is all about outer space! You'll get a planet cross body bag, an alien squishy toy, fun galactic scrunchies, a coloring book with crayons, and a fun galaxy bath bomb. This box literally brings you the whole entire galaxy!
Our October box's theme is all about Kittens and all things spooky. This box is the perfect Halloween gift. You'll get a Kitten cross body bag that is paired with a kitten pom pom keychain, fun socks, scrunchies. We also added products from our friends at Smackers Lip Brand and To be Honest Kids!
Our September box's theme is all about color and doodle! You'll get a mini denim back pack that you can customize with fun iron-on patches along so many colorful stationery products that are perfect for school and getting creative!
Our August box's theme is all about magical unicorns. You"ll get a furry mini unicorn back pack that is paired with a unicorn sleep mask, a bluetooth speaker, one of our exclusively designed unicorn make-up palettes and much more!
Our July box's theme is all about our favorite sea creatures. You"ll receive a sea shell cross body bag paired with a fun mermaid tail key chain to compliment your bag along with some of our favorite vitamin sea products for a perfect for a beach day.