Hard to contact seller for customer service. Ordered my box on 5/16 and still haven’t got it. And no reply from the seller to my message.
Hi Pylar, thanks for reaching out to us. We’re happy to help and have reached out to you via email and look forward to hearing from you. - The Plant Club
I prepaid for 3 months in April. As of July I have not yet even received the first box. I understand delays due to COVID, but cannot recommend based on 3 month delay for even one package.
Hi Jen, we wish your experience with us had been more successful, however we are unable to ship to Arizona, Alaska, Hawaii, and Puerto Rico due to agricultural restrictions. We’ve reached out via email and are happy to answer any questions. The Plant Club
I'm very unimpressed with The Plant Club box I received. After seeing all the reviews of cute unique plants and modern stylish pots, I was really looking forward to this subscription. What I received has me feeling pretty duped right now. The quality of everything inside is questionable. The pot looks like it came from the dollar store. It doesn't have a drainage hole and it's barely big enough for the plant to fit in to. The plant itself is in rough shape. Lots of chewed up leaves. If it's not the plant you'd pick for yourself, why would you send it to me? At $34 (after shipping) I think this is a complete rip off. Save your money!
Hi Celeste, thanks for your feedback. Our design team likes to get creative and mix up the plants and styles from time to time so that you receive a variety of collections during your subscription. I’ll be sure to share your review with the team as we learn and grow from our customers. We also want to make sure your plant is happy and healthy and will reach out via email for further details. Please feel free to reach out to us with any questions. - The Plant Club
It was advertised as coming with potting mix and a Planter in both the description and in the promo video and yet all I got was a plant wrapped in paper, not even instructions on how to beat plant it. Very disappointed.
Hi Daniella, we sincerely wish your experience was more positive. While our Plant Club Membership doesn't include a planter, the Premium Plant Club Membership does come with a decorative container and other extras. We're here to help if you have any questions about what to expect in your boxes. Our only goal is your satisfaction.
I was not impressed with my first shipment. The box was crushed in shipping and the plant was very tiny. The watering turtle is very cute.
Thanks for your review, Cathy! We are glad to hear that you enjoy your new watering turtle, and wish the rest of your experience had been more positive. We're happy to send replacements for boxes that arrive damaged, and will be sure to reach out via email to help further.