The first box was best, i signed up for a 3 month one time payment, then they magically had it as a renewable every 3 months subscription. needless to say i have not received my last box for the 3 moths one time payment but they were happy to charge my card again prior.
over all the 2 boxes i got were okay, the first one was the best one and worth the cost. however the misleading information as to it being only a one time 3 month payment and done, it was a every 3 month renewal....
Hi Mark - Thank you for letting us know that you loved the first box! We consider that golden feedback! :) Looks like USPS confirms that your recent box was received within the specified delivery and billing timeframe. We hope you enjoyed that collection of products just as much. Also, we apologize that you felt misled by Cratejoy's billing and payment cycle. We do not maintain control over their billing and payment procedures. To clarify, during two separate steps of the checkout process, Cratejoy confirms that your renewal will occur again in 3 months, as well as the 3-month renewal price (which does not change from the time you place your order). They also state that your subscription can be canceled anytime. (All of this...Aug 02, 2018
I had a couple issues with this box. The first was that two of the gels leaked and made everything sticky. The toys seemed cheap and they just weren’t very fun. I was expecting much more.
Thank you for taking the time to share your feedback, as well as for your one-time purchase. It is through this type of feedback that we are able to maintain and, when necessary, make positive improvements to our business.
I was disappointed to hear of your experience; partly because this is the first we are hearing about the issue. We would have addressed this promptly and efficiently to your satisfaction, had we been contacted when the box was delivered to you two weeks ago.
With that said, we would love the opportunity to address your specific concerns. One consistent precaution we take during packing is to include extra packing materials while shipping any liquids. Additionally, liquid products without manufacturer safety seals -or- individually sealed wrapping are avoided for this...