Lois--so sorry to hear this. Although broken shipments are rare (sometime its because they are exposed to freezing temperatures and freeze) we always reship a new box out immediately. We will get a new one out right away.
Thanks for being a member of the club!
The Root Beer Store
I purchased this box for my husband and he loves it! The root beers were exceptional and from all over the USA--there is no way we would have been able to find such fine root beers.
Each root beer' story is also very interesting as written on its label. Although the shipping is higher than other boxes I highly recommend it.