Reviews (353)
- Reviews for this product (338)
- Reviews for this seller (15)
I WANT MY PURCHASE!!
May 24, 2021
Jolynn H.
Well I read everything before even purchasing this subscription box to do a review on my YouTube channel and I ordered it on May 2nd 2021 and they created a shipping label on May 4th 2021 but yet we have to wait a whole month to get our boxes! This company needs to get it together!! Pretty bogus that your able to take 45$ from people but hold onto their box until your ready to ship it is crazy! I will definitely NOT recommend this company to anyone!!! DO NOT WASTE your money unless you like waiting for a whole month to get it, IF YOU EVEN GET IT! EITHER WAY ILL GET IT OR I WILL GET MY MONEY BACK!!
Verified Purchase
Hey JoLynn,
You subscribed in May for the June box which ships June 1st-8th which is next week. I'll reach out via email to make sure I can't assist with anything else.
Ur subscription to getting ripped off
May 17, 2021
Jesse I.
I oredered this box in the beginning of april so rhat it would be there in timw for my baes bday the beginning of may, still has yet to arrive . Ive emauled them multiple times about it but all they can email me back is too say that my subscription will be renewing soon . What a fkn joke, im bow renewing and paying for another month of nothing. Sucks i was super excited n got played.
Verified Purchase
Hey Jesse,
Sorry for the frustration.
We do see you emailed over the weekend and we just responded this morning (Monday). Our customer support works weekdays 8-5 pst. I checked your tracking and your box hasn't moved in awhile so I had a new one sent out to you this morning. Also, apologies for the poorly timed renewal emails. Cratejoy sends those automatically and we don't have control over them, but we feel badly that they made your experience an even more frustrating one.
Don't buy
May 09, 2021
Izzy D.
Ordered a box and it got returned due to shipping errors. Never received a refund and the company will not respond to my multiple messages over multiple platforms. Poor Customer service and horrible management. Don't waste your money.
Verified Purchase
Hey Izzy,
It appears that the post office held the box for you, but you never picked it up and it was sent back to us. We didn't see any emails come in from you, but we just reached out to give you options on getting your box.
S C A M
May 05, 2021
Nicole B.
no merchandise, no customer service.
Verified Purchase
Hey Nicole,
I'm so sorry you're frustrated with the purchase. I have sent you an email with your tracking information. It looks like your package should be there shortly. f you need any further assistance please respond via email and we'll get back to you as soon as we can.
Shipping sucks
Apr 02, 2021
Quantana M.
I started by ordering the baby girl basics and it’s been 2 weeks and it hasn’t even shipped. I had started the subscription but I will be canceling it if it take forever to receive. I emailed and have not heard anything back.The Weed box ships much faster.
Verified Purchase
Hi Quantana! All subscription boxes ship the 1-8 of the following month, so your box will ship April 1-8. Non-subscription orders like the Babygirl Basics should ship within 10 days, usually sooner. I will look into your order and get back to you via email ASAP! I apologize for the delay, we recently got a big influx of emails and I'm working to get through them all as quickly as possible.
No customer service - gave chances
Feb 16, 2021
Kelly W.
I've sent several emails through customer service with pictures. First I tried the CS address on the page with no reply. Then I received the email with notice that my subscription was not renewed, thank God. It took asking a question through the website to get a reply about the faulty pipe they sent. An employee named Marjorie replied to me asking if I used a different email address or sent it to a different email. I have no idea where the website sends their emails. I sent everything to the address listed on the contact page. Shipping was fine. The box came on the 6th of February. I questioned if the glycerin filled pipe was leaking in transit but took the excess air to be a simple product variation as I did not notice anything wet in the packaging. However, when I used the pipe the first time, I could feel the wax get soft and start sinking into the hole where they filled the pipe with glycerin. By the next morning I had glycerin leaking slowly out of the pipe. It is unusable now. The products were cute but hardly worth the money, especially without the pipe being used now.
Verified Purchase
Hey Kelly!
I'm so sorry to hear you're unhappy with your experience. I'm not sure if you saw our email, but we're sending out a replacement piece since yours arrived damaged <3 We do our best to package each item carefully, but sometimes things get damaged in transit and we're ALWAYS happy to issue replacements. Please don't hesitate to reach out if you have any questions or concerns!
Terrible shipping
Nov 28, 2020
Kalee B.
Its been 2 months the stoney babe has charged me twice and I have yet to receive my first subscription! Im so upset I unfortunately will have to cancel this subscription.
Verified Purchase
Hey Kalee, I'm so sorry your box hasn't arrived yet. I just checked your tracking and it shows it's in transit, arriving late. I can contact USPS when they open on Monday and they should be able to get your box moving again. I apologize for that, I had no idea your box hadn't arrived yet. Please reach out via email if you have any questions!
Stoney babe sums it up
Nov 22, 2020
Laura G.
I don’t know what was expecting from someone called Stoney babe but that should have given me a clue as to how she runs her business. It’s a cute idea and the actual box design is adorable. I got one item that is really cute. The rest was meh. Not worth the hassle! She doesn’t respond to email and when she does it’s like she’s not reading them. I had to place a fraud report to my bank just to get her to take off a double charge. She should probably wait to partake after taking care of business. I cannot stress enough how far away from this vendor you should stay. Skip this box. Not worth the money.
Verified Purchase
Hey Laura, I’m sorry you were dissatisfied with your experience with us. We did have a really high influx of emails this month and reply times were delayed. We actually just hired a new team member to ensure this doesn’t happen again, but I apologize for that! We never did find a double charge on your account, but did see that you accidentally ordered two separate subscriptions. Even though your second box had already shipped, we fully refunded it so you should’ve received two boxes for the price of one. Again, I apologize for the delay in responding to your email and am so sorry you weren’t happy with the service you received. I hope you have an amazing Thanksgiving!
Unsatisfied customer
Nov 15, 2020
Nicole T.
Never received my package and after I asked for refund..i stopped hearing back from the company.
Verified Purchase
Hey Nicole, I just saw your follow-up email from a few days ago regarding the refund and responded to it. Your USPS tracking number shows your box is scheduled to arrive 11/21. Unfortunately, once boxes are delivered to USPS, the speed at which they move is beyond my control (despite paying for 3-day shipping). Each box is fully insured and a claim can be started with USPS which I am more than happy to assist you with. I hope you love your box once it arrives and I'm so sorry that you're dissatisfied with your experience </3
So small.
Nov 09, 2020
Tiffany F.
The box came sort of crushed in one corner. That is entirely usps though. I have no idea what anything is inside this box. I got a generic looking Starbucks glass water bong with a sticker slapped on it... with a snowman bowl head along with a glass pencil thing with sand inside it?? I don't even know what to do with those as I don't dab. I guess I'll shove a screen in the snowman face thing as it has a hole in the bottom of it. I also received one silicone ashtray, hemp chapstick, papers with pink designs on it 🙄 some stickers and a coloring book/notebook and 2 wraps. I'll make it work since it's already paid for but from now on I'm going to stick with The Weed Box. Much happier with my purchase from them.
Verified Purchase
Hey Tiffany!
I'm so sorry that you're unhappy with your box. Each box comes with a pamphlet that explains every item included, so there shouldn't be any confusion about what's inside the box. If your box was missing the pamphlet, please reach out to me via email and I would more than happy to send you one so there's no confusion about what you received and who it came from!
Also, each box is insured with USPS, so you can definitely file a claim since your box arrived damaged! We do our best to package everything appropriately so it arrives in perfect condition, but sometimes they do get damaged in transit. If you have any questions regarding how to file a USPS claim, please reach...
DO NOT BUY! This is a scam
Oct 11, 2020
Stephanie S.
I paid over $120 and never receive even one box!! What a rip off!!
Verified Purchase
Hey Stephanie! Our boxes all ship out the 1-4th of the following month. We do have this stated on our products but I do know these things can be overlooked. Since you purchased in September your first box would have shipped October 1-4th. You should be getting it any day if you haven't already. I reached out via email and resent your tracking info so it should be easily accessible to you. :)
Sad customer
Oct 09, 2020
Miranda S.
I havent even received my box and I have reached out to the seller and havent herd back yet. Its almost time to renew for me on Sunday and im afraid I'm going to have to cancel because I havent even received anything.
Verified Purchase
Hey Miranda,
I am so sorry your email was delayed in getting a response. We experienced a super high volume of emails this week and tried to respond to them all as quickly as possible. I reached out via email and resent your tracking info so it should be easily accessible. Our renewals can be pushed back anytime or skipped as well :)
No Responses Bad Customer Service
Oct 02, 2020
Jessica F.
I've left several, several messages with no reply. Waiting 2 weeks now for something to ship
. No response.
Verified Purchase
Hey Jessica,
I'm sorry you're unhappy with our service. We're working hard to respond to emails within 24 hours, though I see we did take 6 days to respond to you and I apologize for that! All boxes ship the 1-4 of the following month. We try to make this really clear so there's no confusion, but I know sometimes things can be overlooked. I hope you loved your box <3
Worst box ever
Aug 11, 2020
Amanda F.
This was the worst subscription I ever got. Almost 50$ and all I got was A cheap little tiny sativa sign a 50 cent chapstick That has nothing to do with marijuana and a $5 bowl shaped like a carrot and a pack of raw rolling papers. I cancelled my subscription and I would never give these hustlers another penny
Verified Purchase
Hi Amanda,
I'm sorry to hear you're disappointed with your order. Could you please send us an email of what you received so we can ensure your order was sent out correctly? Thank you so much.
Never got product,seller does not respon
Jul 06, 2020
Krystal B.
I made my order May 16th. Today is July 6th and I have still not recieved my order. I have emailed the seller twice and have not recieved a single reply to my emails. I want a refund due to poor communication and because I still not have recieved the product.
Verified Purchase
Hey! I apologize for the confusion. You ordered July's pre-order box that shipped July 1-4. It should be there any day if it's not already. I just went through our emails and see we did reply to your inquiry and received a response from you as well, so I'm a little confused about that. Please reach out if you have further questions or need anything. Thanks!
Idk what’s happening
May 25, 2020
Dominique T.
I haven’t gotten my box yet or anything
Verified Purchase
Hey :) Boxes ship the 1-4 of the following month. I just checked your order and it's scheduled to ship June 1-4 (any day now!!).
I apologize that the shipping dates were unclear.
Anytime you have a question or concern, or if you want to check on your order, you can email us and we'll take care of it for you.
Thank you!