I was so excited when I can across this subscription for the hubby. I have two other subscriptions through crate joy and are thrilled with them so I purchased one as a gift for my guy. Prepaid for 3 months and waited till an entire month has passed....nothing. I have tried to contact seller multiple times to no avail. However the seller had no problem taking my money 3 days after the order was placed. It appears I am not the only unsatisfied customer. CRATE JOY HELP US PLEASE.
I have paid for a box for my husband for March and April and renewed on the 15th of April and still have not received a box and when contacting CS I got no response and I have contacted them on numerous occasions and still no response to my request for either my money back or the 3 boxes I've paid for. I sent another email, this would be the 4th time sending it and have yet to get a response from them about why I haven't received anything yet. I feel scamed!😣😤😭
Although the product was fine I cancelled in November through Cratejoy and received the confirmation that it was cancelled and then received notice I was being charged for a December package. I attempted to respond to the email saying I had cancelled and received no response and was charged. I then went and cancelled again receiving confirmation again - including confirmation saying the December package was cancelled. I then attempted to contact the seller through Cratejoy - the only option given being email through the site iteself, and received no response again. The charge has not been returned. Will be disputing the charge with my bank as that is apparently the only option available for me.