Q: What’s the difference between the 3 subscriptions? How are they each different from one another? Asked by Just K., September 2020
Hello, The subscriptions differ in product size and quantity only. Each subscription features the same quality brands and products, but our Vnus bag features 3 mini versions of our full size offerings and samples and our Vnus Box typically features 5 full size products.
Q: When will my box ship?Asked by Juilia M., January 2021
Hello Julia! Boxes will be shipped the 15th of every month. If you purchase your first box after the 11th of the month, it will arrive the following shipping cycle.
What Alain said - you’ll need it.
Reporting as a scam. Have not recieved anything it's been almost two months. Good luck getting any response from the seller.
Q: About what value does each box come to with very product?Asked by Rocky J., January 2021
Our boxes have an approximate retail value of $150-$200.
I think that the products are too expensive or they do not orders enough to fulfill there orders ... because I received my first 2 boxes and then they went MIA as the products in the box more popular and lucrative... I think they should stick to quarterly than monthly .. their lack of customer service tells me they cannot keep up
Q: What is the last day that I can subscribe to get this month's box?Asked by Christopher C., September 2020
Our cutoff date depends on our availability but typically falls between the 17th and 25th of each month. If we continue to have availability beyond the 25th we will continue accepting orders until we have completed our inventory.
I offered Vnus Box for a friend for her Birthday and she said that “They actually had a card in there that was directed at me since my friend told them it was a birthday present! I truly loved the originality and the thought they had about giving me a Hand Written card for my 24th birthday. It’s a great feeling and I really appreciate it since during these times it's difficult to find things that make you smile like this. The products are also great! I was surprised to find out that they were Vegan and all-natural, I just subscribe to get it next month :)”
Wow, Customer service is really here for you at Vnus Box. I thought I haven’t received my box as I was changing address and may have forgot to update my profile but they confirmed that they have sent an extra box just in case to both address and that I may keep it as a Christmas Gift to my daughter. I was surprised and frankly happy that they’re not just thinking about money. To say thank you I also subscribed my daughter to next months box since she loves it too! Thanks Vnus!
I really loved getting this month's VNUS box! All of these products were great quality, and I'm happy they are supporting smaller vegan brands! I especially loved the inclusion brush and headband set and look forward to the products they choose to feature for next month.
Out of all the subscriptions I have tried on CrateJoy, this is The BEST!! 🥰
It was an AMAZING experience unboxing my delivery! I kept pulling item after item out of the box. I love the bath bombs, candles, shower steamers, soap, wax melts... and EVERYTHING else!!
Unfortunately I did have ONE PROBLEM. When FedEx handed me my box, I could hear that something was broken inside. 😞 My gorgeous coffee mug with the Maya Angelou quote was BROKEN. I am disappointed I won’t be able to use it. I don’t know if there’s a way to get a replacement or not.
Overall... I RATE this subscription from CrateJoy as NUMBER ONE!!
You will definitely receive your money’s worth!
All a girl needs is a warm bath, loofah and her Vnus Box to make the day her day. I love love love my Vnus box arrival every month. The quality of the products are superb. It never ceases to amaze me how it reminds me of the little things that mean so much when it comes to self-care. I love the surprise every month. A lady always needs flowers in her tub. Thank you Vnus Box for the reminder.
They don’t care about their customers.
I was very patient. But it’s now mid-February and my January box is still “being prepared”. That’s a month late.
I’ve sent multiple emails. Nothing. No explanation, no apology. Not even the courtesy of a simple acknowledgment. I wanted to be supportive of a worthy cause. But they made that impossible. Don’t buy this.
EDIT - I was able to reach them via another email. They claimed that Cratejoy must have an old email address and that’s why I haven’t gotten replies on my previous attempts. If that’s true, I’m not too impressed with Cratejoy because they clearly didn’t try very hard to reach this vendor. In any case, I’m watching to see how this progresses. I’ll update my review if the situation improves.
EDIT 2 - A week later and no visible progress. Seems I’m too trusting.
EDIT 3 - Still nothing. This vendor doesn’t care.
EDIT 4 - I give up. Contacted Cratejoy support. They couldn’t get ahold of the seller either and so ended up canceling and refunding me the remainder.
We're so sorry about the poor service as we've had a lot to learn about organizing our orders and shipping these past couple of months. We've also had difficulties recently shipping orders outside of the US, but have gotten recently figured out how to get that resolved.
We are also sorry about the silence and responding to customers is another thing we will be improving on. We will be sending you a complimentary box as a thank you for your support despite these issues.
(Disclaimer*** I have made numerous attempts to contact seller on every contact they have available)
I wholeheartedly regret having to make this kind of review however my experience with this vendor has been far from satisfactory.
I live in Toronto Canada and purchased this subscription box as a gift for my daughter for her birthday in September 2020. The first two boxes came without a hitch...my daughter loved everything and there were no issues.
However since then I have been billed for boxes and received nothing. The November box was apparently sent out but was immediately returned by FedEx and signed received. The December Box again was shipped and immediately returned to them. The January Box was billed on Jan 11th and still has not been sent out. I have made countless attempts to contact Vnus Box since November and have received no response from them. My daughter managed to contact them by phone in the middle of January through the phone number they have on IG and was promised that all 3 boxes plus a complimentary one would be sent....and nothing. And still no responses to emails. I am left with no option but to start disputes with my CC company.
Its a shame...I support Black business and will continue to do so. I will not resort to starting an online bashing campaign against this company however this needs to be known.
Purchase at your own risk. The product are great of you get them. Good luck.
Thank you so much for your support, and we apologize with the delays in shipping and service. This past week we have sent the remaining boxes you have yet to receive and hope that they reach you safely. We are working hard to better organize our shipping schedule and methods, especially to customers outside of the US. Please feel free to reach out to us again if you still haven't received anything, as we would love to make sure you receive the service you deserve.
I’m very disappointed with this company as I’ve purchased 2 subscriptions as gifts for my sisters beginning Dec 2020. No Holiday Box was ever received and the company is not responding to my numerous enquiries. I’m happy to hear many of you are pleased with VNUS but I’m afraid I cannot support their poor service.
Thank you for supporting us, and we are sorry for the delays in shipping these past couple of months. We are working hard to get back on schedule, and will be providing you with a complimentary box as a thank you for your support in spite of the recent issues.
I wish I could review this box; FedEx had been 'pending' for over a month. Shipping issues happen, I get it, but if you're a startup you need to focus on customer service. It's paramount.
I've written 4 times now to the seller and zero response. It's too bad. Such a good idea for a subscription but so poorly served. Even if the package comes, at this point, I'll look for a different subscription next time and sing recommend this. Sorry.
*Updating. A week after writing this the box came. Things look nice I hope my wife will enjoy it. Not sure if this is the original package or my initial review got things moving but happy to have it.
I have tried to contact the seller. I have heard NOTHING back. My box was NEVER RECEIVED. I have tried to also call seller. Extremely dissatisfied with this service.
I am so sorry that your experience has not been a positive one. I received the first email from you regarding this over this past weekend, and I looked into it right away and received confirmation that your box was shipped on 09/30/2020. I have never had a box returned or received any correspondence from Fedex, so I'm certain that a delivery was made. If you did not receive it we will gladly overnight you a replacement box. Your satisfaction is my personal number one priority. This cause, this company is my life's work and I'm determined to ensure that each member receives the best possible experience. you may contact me directly to discuss this further, I would love to hear back from you immediately....
Our Fall box's theme is "Fall in love with You" Our featured brands are Savage X Fenty, KNC Beauty, and Flawless by Gabby! This is our Self- Love box that includes products from Black Female led brands that will remind you that Self- Love matters! Enjoy skincare, beauty and body products from these black-owned brands that will make you feel good inside and out!